Branch Manager - Flandreau Branch

Overview

Careers at The First National Bank in Sioux Falls

The Branch Manager provides leadership and direction for the branch and its team, fostering a culture of excellence and accountability. This role is responsible for driving branch performance through coaching, mentoring, and the consistent application of the Bank’s Sales and Service Philosophy and service excellence standards.

The Branch Manager oversees all aspects of branch operations, including daily staff supervision, sales management, customer service, deposit and consumer credit decisions, and marketing and business development initiatives. The position may also include responsibility for commercial lending and/or real estate origination, depending on the branch’s needs.

In addition, our FIRST Values apply to all teammates without exception.

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Who we are:

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area.

The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations.

The First National Bank Way, which is a blend of our Mission Statement and FIRST Values, serves as the foundation of our culture. It is a gift that has been passed down to us and is the legacy that we will protect and preserve. Nothing is more important to us – it is the cornerstone of our success.

Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values.

Our FIRST Values are not just words; they are truly felt by our employees, customers, shareholders, and communities. They tell us who we are as a business and guide our behaviors and decisions as we move forward and build successful relationships.

Although banking has evolved over the years, our mission and values have not and will not change.

Leadership Management Accountability

Lead with clear direction, providing the necessary tools to delegate and elevate for growth and development of teammates.

• Provide training, coaching, development, and motivation for bank personnel.
• Lead branch in all aspects, including customer service, human resources, administration, and sales practices in accordance with bank’s objectives.
• Locate areas of improvement and leverage growth opportunities.
• Evaluate staff’s performance and provide feedback through consistent and ongoing coaching and communication.
• Know how their role fits into the strategic plan of the bank and their department.
• Hold regular one on one's, quarterly conversations, and team meetings.

Lead with the Sales and Service program of the department when working with customers.

• Fully understand the products and services that are applicable to their role and recommend those products to our customers when appropriate.
• Proficiently explain and cross sell banking products and services to clients based on their needs.
• Process applications for deposit accounts, loans, credit cards, and safe deposit boxes.
• Lead by example in sales and referrals for the branch in accordance with bank objectives.
• Responsible for the growth of their assigned portfolio and that of their direct reports.
• Create a culture that leads to world class customer service by exceeding customer s expectations and building brand loyalty.
• Represent the bank in a positive manner in their community and encourages prospects to become customers.
• Strive to meet goals that have been set for them…