Network Tier 2 Level 1

At SONIFI Solutions, we’re passionate about creating technology that elevates guest experiences in the hospitality industry. From in-room entertainment and Wi-Fi to smart device integrations and digital signage, we’ve been powering hotel innovation for over 40 years—all from our headquarters in Sioux Falls, SD.

We’re currently looking for a full-time Technical Support Tier 2 – Level 1 to join our on-site Technical Assistance Center (TAC) team in Sioux Falls. This is an excellent opportunity for early-career professionals who enjoy phone-based technical troubleshooting and want to grow their knowledge across a variety of technologies.

Please note:

This is an on-site role located in Sioux Falls, SD. Local candidates only. This is not a senior networking or infrastructure engineering role.

This role provides critical technical support for SONIFI’s hospitality technology products. As a first-line responder, you’ll help ensure hotel customers receive timely, expert assistance that minimizes downtime and maximizes satisfaction. Your support keeps hotel guests connected, entertained, and informed—every single day.

• Provide phone and email support for SONIFI’s suite of hospitality technology systems
• Troubleshoot and resolve remote issues related to:
  • System software and hardware
  • Customer portals and remote access tools
  • Internet connectivity and Wi-Fi networks
  • MATV and video delivery systems
• Document all activity in Salesforce and assist with data gathering and reporting
• Identify patterns in support cases and recommend potential improvements
• Maintain a consistent and dependable presence in a 24/7 support environment
• Work a fixed or rotating shift, including nights, weekends, and holidays as needed
• Remain customer-focused and composed in a fast-paced call center setting