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IT Support

Senior Service Desk Leader | ITIL & Metrics Excellence

Job in Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listing for: Avel eCare
Full Time position
Listed on 2026-03-13
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading telemedicine provider is seeking a seasoned Sr. Manager for their Service Desk in Sioux Falls, SD. This essential role involves managing service excellence while ensuring the operational success of enterprise support functions. Responsibilities include mentoring staff, refining processes, and enhancing the ticketing system based on ITIL practices. The ideal candidate will have strong leadership experience and a background in healthcare settings, along with excellent communication skills to foster collaboration across teams.

Join us in reshaping the future of care.
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Position Requirements
10+ Years work experience
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