Systems Analyst

What You Can Expect In This Role

The Salesforce Dev Ops Engineer is a senior, hands‑on technical leader within the Customer Experience Enterprise Apps Platform team. This role is responsible for the execution and operational excellence of Salesforce Dev Ops and release engineering practices across the platform.

The position owns how changes are built, tested, versioned, promoted, and deployed through the Dev Ops lifecycle le Architecture defines non‑functional requirements and technical standards, and Product and Admin functions define configuration and feature design, this role operationalizes those decisions through CI/CD design, deployment automation, environment promotion controls, and release reliability engineering. Success in this role depends on strong partnership with Product, Admin, and Architecture teams;

ownership of delivery mechanics resides here, while solution intent and configuration authority remain with their respective functions.

Through these partnerships this role will focus on eliminating manual processes, reducing variance across teams, and establishing secure, repeatable, and auditable delivery workflows.

This is a senior engineering role focused on execution, standardization and operational reliability at the organizational level, not overall enterprise strategy.

• Lead large and highly complex Salesforce delivery initiatives by serving as the top-level technical expert in Dev Ops, CI/CD pipeline design, and release engineering.
• Design, implement, and own standardized CI/CD pipelines for Salesforce across all teams.
• Define and enforce non‑functional requirements related to deployment reliability, environment stability, quality gates, and release risk management.
• Establish repeatable build, test, and deploy flows, reducing variance between teams and environments.
• Define and enforce pipeline quality gates, including automated testing, static analysis, and deployment validations.
• Ensure deployments are predictable, reversible, and low‑risk, with clear rollback strategies.

This role serves as the technical counterpart to Release Management:

• Release Manager defines: what, when, and who.
• Dev Ops Engineer defines and executes: how.

• Designing and enforcing release promotion workflows.
• Supporting and backing up the Release Manager during production deployments.
• Executing deployment sequencing and rollback procedures during high‑risk releases.
• Ensuring deployment auditability and traceability.
• Partnering in release readiness validation and go‑live stabilization.

• Enforce deployment reliability, environment stability, and change traceability.
• Define and implement pipeline quality gates including:
  • Automated testing enforcement
  • Code coverage validation
  • Static analysis checks
• Deployment validations.
• Ensure deployments are predictable, reversible, and low‑risk.
• Define and document rollback strategies for production releases.
• Reduce change failure rate and improve release stability metrics.
• Own and continuously improve non‑functional requirements, including:
  • Deployment reliability
  • Environment stability
  • Change failure rate
  • Mean time to recovery (MTTR)

• Stabilize and standardize lower environments (sandboxes, test orgs, staging).
• Partners with platform owners to improve sandbox seeding, data refresh, and environment readiness.
• Reduce rollback frequency and production incidents caused by release and deployment issues.
• Provide operational insight and metrics around pipeline health and deployment performance.

• Embed security and compliance automation into CI/CD pipelines.
• Partner with Security and Architecture teams to align pipeline controls with enterprise standards.

• Act as a force multiplier across multiple Salesforce teams by providing reusable Dev Ops patterns and templates.
• Serve as the liaison between QA and Dev Ops, aligning automated testing strategies with pipeline enforcement.
• Coach development teams on…