IT Implementation Engineer

Avel eCARE is seeking a motivated and detail-oriented IT Implementation Engineer I to support the deployment and implementation of technology solutions for Avel and its customers. This full-time position plays a key role in configuring, testing, and deploying hardware and software, ensuring seamless implementation and high-quality service delivery. The IT Implementation Engineer I will provide technical support during customer onboarding and go-live processes, troubleshoot network and connectivity issues, and maintain accurate documentation and inventory records.

This role requires strong technical aptitude, excellent communication skills, and the ability to collaborate effectively across teams to support successful project execution and customer satisfaction.

IT Implementation Engineer I

Monday – Fridays (Days, with some weekend, evening, night schedules and call time involvement as required)

Exempt (salaried)

Corporate –IT

Manager IT Implementation and Logistics

• Configure, test, and deploy equipment and software for Avel and customer devices.
• Assist customers during the implementation process and go-live testing by providing technical support and troubleshooting.
• Perform network troubleshooting and diagnostics to resolve connectivity, hardware, and performance issues.
• Provide Tier 1–2 technical support related to deployment and implementation activities.
• Interact with end-users to clarify reported issues and deliver timely resolutions for equipment failures or service degradations.
• Create and maintain knowledge base (KB) articles to support troubleshooting of Avel-deployed services.
• Pack, ship, receive, and track IT equipment, ensuring accurate documentation and inventory control.
• Maintain logs, device inventories, and comprehensive technical documentation, including application notes, drawings, and configuration details.
• Collaborate with internal IT teams to coordinate deployments, schedules, and project requirements.
• Adhere to established configuration and change management policies to ensure proper approval, documentation, and successful implementation of network and infrastructure changes.
• Participate in the analysis, collection, and maintenance of records required for Quality Assurance, compliance initiatives (including JCAHO, SOC 2, and OSHA), and other regulatory requirements.

The individual must be able to work the hours specified above. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform these essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions, so long as the accommodation does not cause undue hardship to the employer.

• Associate’s degree in information technology, computer science is required.
• Hands-on experience with monitoring, network diagnostic and network analytical tools is preferred.

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and…