ServiceNow SAM Integration Development Manager; VA ESOM

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The Service Now SAM Integration Development Manager is a senior technical role responsible for designing, developing, and maintaining integrations between Service Now’s Software Asset Management (SAM) module and external data sources in support of the Department of Veterans Affairs. In addition to hands‑on development, this individual serves as the technical lead for a team of SAM Developers and subcontractor staff, providing direction, mentorship, and quality oversight across all integration work streams.

Location:

Remote within the US supporting EST working hours.

• Serve as the technical lead for a team of SAM Developers and subcontract staff, providing day‑to‑day work direction, code reviews, and technical guidance.

• Establish and enforce development standards, coding best practices, and integration design patterns across the team.

• Mentor junior and mid‑level developers, facilitating professional growth, knowledge sharing, and skills development in Service Now SAM capabilities.

• Coordinate with the Program Manager to assign tasks, track progress, and communicate risks and issues related to integration work streams.

• Conduct sprint planning, backlog grooming, and retrospective participation within an Agile/SAF delivery framework.

• Support Kentro and subcontractor onboarding, performance monitoring, and technical oversight in accordance with contract requirements.
• This role will be responsible for overseeing 5 direct Kentro reports and 5 subcontractor staff. This is subject to change based off project needs.

• Design, develop, and maintain RESTful API integrations between Service Now SAM Pro and external data sources (e.g., publisher portals, CMDB feeds, procurement systems, entitlement databases).

• Build and manage integration endpoints, authentication mechanisms (OAuth2, API keys, certificates), and data pipelines within Service Now.

• Develop MID Server configurations and Integration Hub spokes/flows to support bi‑directional data exchange with VA enterprise systems.

• Ensure API integrations comply with VA security standards, including FISMA, FedRAMP, and VA Handbook 6500 requirements.

• Aggregate software inventory data from disparate sources including SCCM/MECM, Flexera, Active Directory, and cloud platforms (AWS, Azure, GCP).

• Implement data normalization routines using the Service Now Content Library and custom normalization rules to ensure consistent publisher, product, and version mapping.

• Develop and maintain transformation scripts (JavaScript, Glide Script) to map source data to Service Now SAM data models.

• Collaborate with VA data stewards and asset managers to define normalization standards and resolve data conflicts.

• Build and manage scheduled import jobs, Import Set transforms, and JDBC/LDAP data sources within Service Now to automate recurring data ingestion.

• Design robust error handling, alerting, and retry logic for import workflows to ensure data integrity and continuity.

• Create and maintain data reconciliation processes to detect and remediate discrepancies between discovery data, entitlement records, and the Service Now CMDB.

• Document all automated workflows and maintain runbooks to support operational sustainment and knowledge transfer.

• Develop and execute integration test plans covering unit, functional, regression, and…