Certification & Enablement Coordinator

Overview

Feb 05, 2026

Reporting to the Director of Enablement, the Certification & Enablement Support Manager plays a critical role within Citrix's Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence, partner and vendor communication, and ensuring a premium learner experience across Citrix's certification and product learning ecosystem. The ideal candidate is detail-oriented, highly organized, and a proactive problem solver who thrives in collaborative environments.

They will work closely with internal Citrix teams, vendors, partners, and customers to build and maintain a worldclass certification program that drives product expertise and market readiness.

• Certification Operations: Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging; manage the lifecycle of certification exam vouchers including distribution, tracking, reporting, and issue resolution; oversee quality assurance for training and product courses related to certification preparation; support the creation, updates, and release of certification exams; publish and maintain certification-related learning paths and courses on the Citrix learning platform.
• Badging & Learner
  
  Experience:
  
  Manage certification badges and workflows using platforms such as Credly or similar systems; partner with internal and external stakeholders to ensure accurate badge issuance, naming conventions, and program governance; serve as a primary point of contact for partners and customers with certification or badging inquiries.
• Content & Enablement Support: Collaborate with the enablement team to prepare, package, and publish content on CMS/LMS platforms (e.g., Big Tin Can  and Brainshark); ensure consistency in content formatting, metadata, tagging, and version control; assist with enablement initiatives related to product readiness, partner education, and customer learning experiences; communicate certification metrics needs with Marketing Operations.

• 5+ years of experience in coordination, certification management, training operations, or similar roles.
• Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, Big Tin Can , or comparable tools).
• Experience collaborating with vendors, partners, and external customers.
• Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities simultaneously.
• Detail orientation with a commitment to accuracy and process quality.
• Ability to work cross-functionally in a fast-paced, team-focused environment.

• Experience in a technology, SaaS, or product training environment.
• Understanding of certification exam development or learning content creation workflows.
• Project management or operations background.

• Communication: Professional, clear, proactive, and able to engage effectively with partners, vendors, customers, and internal teams.
• Organization: Skilled at managing deadlines, tracking multiple work streams, and maintaining orderly processes and documentation.
• Problem Solving: Resourceful, analytical, and able to troubleshoot issues related to certification logistics, content publishing, and learner support.
• Team Orientation: A collaborative mindset with a willingness to support broader enablement initiatives and jump in where needed.

Compensation may vary depending on location, qualifications, and experience. Some roles are eligible for additional rewards, including annual bonus and sales incentives depending on terms of the applicable plan and individual performance.

Cloud Software Group is one of the worlds largest cloud solution providers, serving more than 100 million users around the globe. We value passion for technology and the courage to take risks, and empower our team to learn, dream, and build the future of work.

Cloud Software Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex, sexual orientation, gender identity, gender expression, ethnicity, national origin, citizenship, religion, disability, pregnancy, marital status, military status, or other protected classifications. We provide reasonable accommodations for applicants with disabilities during the hiring process upon request.

Please note:

This requisition has no specific deadline for completion.