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Level 1 IT helpdesk agent
Job in
Sioux Falls, Minnehaha County, South Dakota, 57102, USA
Listed on 2026-01-24
Listing for:
Coforge
Full Time
position Listed on 2026-01-24
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Base Pay Range
$25.00/hr - $25.00/hr.
We at Coforge are hiring a Level 1 IT Helpdesk Agent.
Responsibilities- Provide Level 1/2 support to the client.
- Identify issues and escalate when necessary.
- Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat.
- Escalate user issues to appropriate resources when necessary.
- Perform software, hardware and basic network troubleshooting.
- Clearly document user issues and troubleshooting steps.
- Maintain technical documentation.
- Perform other duties as assigned.
Associate
Employment TypeFull-time
Job FunctionWriting/Editing
IndustriesIT Services and IT Consulting
Referrals increase your chances of interviewing at Coforge by 2x.
Benefits- Medical insurance
- 401(k)
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