Associate Help Desk Support Technician - Evening Shift
Listed on 2026-01-15
-
IT/Tech
HelpDesk/Support, Technical Support
Associate Help Desk Support Technician – 10 Hour Evening Shift
Facility: Sanford Business Center Building
Location: Sioux Falls, SD
Address: 2200 E Benson Rd, Sioux Falls, SD 57104, USA
Shift: 10 Hours – Evening Shifts
Job Schedule: Full time
Weekly
Hours:
40.00
Salary Range: $16.50 – $26.50 per hour
Pay Info: Pay starts at $16.50 and increases according to years of applicable experience.
Job Summary: Associate Help Desk Support Technicians will provide front‑line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations run smoothly. The technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance, perform password resets and login assistance for all Sanford employees, and utilize knowledge resources for troubleshooting and escalating unresolved issues to next‑level support.
Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in ongoing training and development (including certification) to prepare them for next‑level support and promotional advancement.
Qualifications: High school diploma or equivalent preferred. Associate’s degree in a technology‑related field strongly preferred.
Benefits: Sanford Health offers a comprehensive benefits package for qualifying full‑time and part‑time employees, including health, dental, vision, life insurance, a 401(k) retirement plan, work/life balance benefits, and generous time off. For more information about Total Rewards, visit
EEO/AA Statement: Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or email talent.
Drug Free Workplace: Sanford Health has a drug‑free workplace policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Req Number: R-0246305
Job Function: Information Technology
Seniority Level- Entry level
- Full‑time
- Information Technology
- Hospitals and Health Care
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