Field Service Engineer

Overview

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. The company supports groundbreaking scientific research, manufacturing ideas and results. Join a diverse team of professionals working with researchers, scientists and manufacturers to help better lives worldwide.

• Our Culture – A work environment that values diversity, inclusion & belonging
• Competitive Compensation – Day 1 Benefits & Competitive Salary
• Retirement Benefits – Matching 401K & Profit-Sharing Program
• Professional Growth – Clear pathways for Career, Leadership and Personal Development
• Health Benefits – Flexible Spending/Health Savings Accounts
• Work-Life Balance – Generous & Front-Loaded Paid Time Off Plan
• Education – Tuition Assistance Program for both graduate and undergraduate levels
• Insurance Perks – Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
• Work Flexibility – Business casual Dress Attire & casual (jeans) Friday
• Employee Engagement – Employee Resource Groups to network and enhance career and personal development

Additional compensation:

• Service, Technical Support, Marketing & Sales Roles: Additional compensation through an Incentive and/or Commission Plan.
• COLA for employees in Connecticut, Massachusetts, New Jersey and California.

Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and provide exceptional service and support for analytical instrumentation. You will be responsible for repair, maintenance and performance verification of assigned products, including demo equipment and instruments returned from customers.

Job Functions

• Provide daily repair and maintenance support for assigned products.
• Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
• Travel within the local region (including day and overnight trips) to support customer needs.
• Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.

• Associate degree in Electrical Engineering or Technology; a bachelor’s degree is preferred.
• At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
• Strong technical knowledge and understanding of these technologies.
• Excellent communication and customer relations skills.
• Willingness to travel at least 50%

We offer structured career paths with potential upgrades to better match qualifications and accompany salary adjustments.

This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid holidays and 3 paid floating holidays. Residents of California and Puerto Rico will receive state-mandated sick leave. After one year of employment, you are eligible for a generous short-term disability program with 100% of monthly premiums covered by the company.

Salary
:
Starting range $75,000 to $77,000 annually, paid semi-monthly. Non-exempt status includes overtime and double-time pay as outlined in the employee handbook. Variable compensation includes an incentive plan (10% of base salary) paid semi-annually, plus a year-end discretionary bonus based on company performance.

Other
:
This position includes a company car with a fuel card (personal use deduction of $55 per pay) and a company-paid cell phone for business and limited personal use.

Shimadzu Scientific Instruments is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation during the application process, please .

Know Your Rights – Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor.