Guest Service Agent- Canopy Hilton Sioux Falls

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Job Description - Guest Service Agent
- Canopy by Hilton Sioux Falls Downtown (HOT0

CAQF)

Guest Service Agent
- Canopy by Hilton Sioux Falls Downtown (

Canopy Sioux Falls SD US 120 E 4th Place Sioux Falls 57104

“Create Moments Guests Remember — Start at the Front Desk.”

At Canopy Sioux Falls, we’re all about celebrating the spirit of our city — from the beauty of Falls Park to the lively downtown scene right outside our doors. As a Front Desk Agent, you’re not just greeting guests…you’re welcoming them into the Sioux Falls experience. You’ll be the friendly local expert who helps guests feel at home, discover the best of the neighborhood, and leave with unforgettable memories.

A Front Desk Clerk is responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Shift Pattern:
Must be fully flexible to work 7A-3P, 3P-11P, and weekends are a must

Pay Rate: $17.00 per hour

The Benefits–Hilton is proud to support the mental and physical well-being of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through
  
  Daily Pay
• Medical Insurance Coverage – for you and your family
• Mental health resources, including the Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt
  - Free Education:
  
  Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education,including:college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase
  
  Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable

What will I be doing?

As a Front Desk Clerk, you would be responsible for assisting Guest Service Agents in checking in and checking out guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events and attractions
• Assist fellow team members and other departments wherever necessary to maintain positive working relationships
• Provide or obtain accurate information

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Cust…