Executive Housekeeper - Hyatt Place Hotel

SUMMARY

This position functions as the Executive Housekeeper for the property. The Executive Housekeeper must be able to work independently, manage time efficiently and provide excellent customer service to our guests. This position is primarily responsible for ensuring efficient operations of the entire housekeeping department including guest rooms, laundry, public areas, and event space.

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner
• Maintain department expenses within budget guidelines (using CPOR, % of Revenue, or other metrics) or better, including payroll and all room department costs
• Assign, direct, monitor, and lead all housekeeping and laundry personnel
• Inspect required number of guestrooms and all internal and external public spaces daily or more often based on usage and requirements
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• Maintain regular attendance in compliance with Lloyd Hospitality Group (LHG) standards and as required and with the understanding that workloads and times will vary according to the needs of the hotel gelişt? Keep this line exactly as original
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand and/or company standards)
• Comply, at all times, with LHG and brand standards and all local, state and federal regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include:
  Food Handlers, Alcohol Awareness, CPR, First Aid, and other
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• Ensure timely compliance with all Brand Quality Assurance standards
• Establish and maintain an effective key control system for the department that focuses on team member, guest, and visitor safety
• Ensure lobbies, guest hallways, guestrooms, public areas, and back of the house areas are cleaned to LHG, health code,396? Keep as original
• Correctly complete all paperwork and closing duties daily
• Communicate any discrepancies, scheduling change, status of out-of-order rooms, project status, and other to appropriate team members and leaders
• Balance and clear room status data nightly, comparing appropriate housekeeping/system reports with the computer's room status reports and resolve all discrepancies in a timely manner
• Focus the housekeeping department on its role in contributing to property guest service scores and overall property image and reputation peny? keep as original
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, visitors, leaders, and other team members
• Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements. Submit the staffing schedules to the General Manager weekly
• Review, correct, and approve housekeeping staff's worked hours for payroll compilation and submit to General Manager as required and Thailand? keep as original
• Maintain standards regarding purchasing, invoices and checkbook accounting according to LHG SOPs
• Maintain required PAR for all housekeeping and laundry supplies and adjusting inventory based on current
  
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• Conduct monthly and quarterly prawns? Keep as original
• Ensure guest privacy and security by correctly following brand and company procedures
• Participate in required M.O.D. coverage as scheduled
• Ensure implementation of all LHG policies, SOPs, and house rules
• Train all team members on safety and security ensuring proper implementation and compliance
• Prepare and conduct all housekeeping interviews and hiring procedures according to LHG standards
• Ensure compliance to company and brand training standards
• Motivate, coach, counsel, and discipline all housekeeping personnel according to LHG standards
• Conduct all annual employee performance appraisals according to LHG standards in a timely manner
• Monitor work orders and submit to engineering department according to procedures;
  Follow up on maintenance requests to ensure completion
Respond to all guest requests, situations, complaints, and accidents presented to…