Support Specialist - Emergency

General Hours of Work
: 12‑hour shifts, day/night rotation (7:00 AM to 7:00 PM or 7:00 PM to 7:00 AM); weekend and holiday rotation.

Exempt Status
:
Non‑Exempt (Hourly).

Department
:
Emergency.

Schedule
:
Full Time (48 hours/2 weeks, 0.6 FTE).

Location
:
This position will be onsite in Sioux Falls, SD.

Performs complex secretarial duties and is responsible for the facilitation and specialized support of Avel Emergency. This includes scheduling, data entry management, password management, computer troubleshooting, and time/attendance with minimal supervision. Also provides guidance to other staff regarding workflow and efficiency with clerical software functions. This includes maintaining highly confidential information necessary to credential and privilege Avel eCare practitioners in multiple states and hospitals.

• Receives data and inputs information into various computer systems, databases, and spreadsheets as directed, performing duties efficiently, accurately and timely.
• Answers the phone and completes video equipment checks per unit specific guidelines.
• Performs generalized secretarial duties accurately and timely – transposing handwritten or verbal communication to typed format, editing for typos, making copies, collating, assembling, and distributing information as directed.
• Assists with password processes for Emergency employees – setting up initial passwords and coordinating resetting with internal and external sites, entering password info into the single sign‑on system.
• Assists with troubleshooting and problem‑solving IT issues – filing tickets, following up, educating employees, working with site personnel, and communicating with Avel IT personnel.
• Distributes interoffice mail.
• Coordinates and schedules meetings – scheduling rooms, preparing agendas, providing minutes, and following up on issues identified during the meeting.
• Compiles data for quality improvement and efficiency projects, as well as any assigned project.
• Performs tasks directed by supervisor/manager/director to assist in efficient operation of Emergency units – including Time & Attendance, supply ordering and maintenance, equipment maintenance, scheduling requests, and employee file maintenance.
• Assists with internal and external customer‑service activities – planning and coordinating events, facilitating communication at Emergency sites.

• High School diploma or GED required.
• Business background and one year of Medical secretarial school preferred.
• Two or more years of secretarial experience in a similar work environment preferred.

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long‑term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services—Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services has saved health care costs and unnecessary time and travel for patients and physicians.

On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started the telemedicine movement and continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission
Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision
Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration and Innovation
.

JOB CODE: 476