Switchboard Technician | Heart Hospital

Location: Sioux Falls, SD

Worker Type: Regular

Work Shift: Day Shift (United States of America)

At Avera Heart Hospital, you’re not just joining a workplace – you’re becoming part of a family. With more than 700 dedicated employees, we deliver care that truly makes a difference. Our commitment to excellence has earned us the distinction of being one of only a handful of hospitals nationwide – out of more than 4,000 – to achieve a double 5‑star rating from the Centers for Medicare and Medicaid Services.

Avera Heart Hospital is looking for a professional to manage our switchboard—answering and directing all incoming calls promptly, recording and entering messages accurately, and maintaining patient confidentiality in all aspects of a clinic setting. Strong customer‑service skills, excellent communication, and respect for confidentiality are essential.

Answer and direct all incoming phone calls in a timely manner. Record and enter messages in an accurate format to the provider. Maintain patient confidentiality in all aspects of a clinic setting. Display strong customer service relations, communication and confidentiality.

Forty hours per week, Monday through Friday. The hours per day may vary in order to accommodate the census needs of the facility.

High school graduate or equivalent. Previous switchboard and/or medical scheduling experience preferred. Computer skills essential.

None required.

At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high‑quality services. Join us in making a positive impact on moving health forward.

Our policy is to provide opportunities to all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disabilities Act. For assistance, please contact HR Now at 605‑504‑4444.

For TTY, dial 711

Avera is an Equal Opportunity/Affirmative Action

Employer:

Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.