Patient Access Representative | Pulmonary Clinic

Patient Access Representative | Pulmonary Clinic | 40 hrs/week

Facility: Medical Building 2

Location: Sioux Falls, SD

Address: 1205 S Grange Ave, Sioux Falls, SD 57105, USA

Shift: Day

Job Schedule: Full time

Weekly

Hours:

40.00

Salary Range: $16.25 - $23.00

Department Details: This position’s hours will be Monday through Friday, roughly 8:00 am until 5:00 pm, with Fridays being off  employee will work in our Pulmonology and Infectious Disease clinics and will include both front‑desk work directly with patients as well as being a part of our Call Center on a rotating basis.

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. Being the first point of contact, you will have the opportunity to create a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

• Greet patients & verify demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients about the document and capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collect co‑payments, pre‑payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre‑authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

High school diploma or equivalent preferred. Post‑secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit Sanford Total Rewards.

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent.

Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.

Req Number: R‑0245716

Job Function: Revenue Cycle