Patient Access Representative | Diabetes & Thyroid

Patient Access Representative – Diabetes & Thyroid

Facility:
Heart Center –

Location:

Sioux Falls, SD – 1305 W 18th St, Sioux Falls, SD 57104, USA

Shift: Day
•

Job Schedule:

Full time
• Weekly

Hours:

40
• Salary Range: $16.25 – $23.00
• Job Function:
Revenue Cycle

As the first point of contact, you will provide extraordinary customer service to patients in the clinic or by phone, creating a welcoming and safe environment for every interaction. This role involves registration, scheduling, financial assistance coordination, and additional administrative duties to support the clinics’ operations.

• Registration
  • Greet patients and verify demographics
  • Create, scan, and route documents or electronic forms
  • Explain documents to patients and obtain necessary signatures
  • Establish and assign financial responsibility and assist with arrangements following appropriate policies and procedures
  • Collect co‑payments, pre‑payments, and payments on account balances
  • Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Scheduling
  • Coordinate appointments with nursing team and providers to meet patient needs
  • Obtain and coordinate referrals and conduct pre‑authorization
  • Arrange interpreter services
  • Check patients in/out
  • Operate multi‑line phone and serve as switchboard operator calling codes and paging providers
  • Resolve work queue issues, manage recall and waitlists
• Additional Duties
  • Prepare and coordinate charts and supporting provider documents
  • Initiate and collaborate on patient financial assistance
  • Track patient visits and manage health information on patient accounts
  • Compile, distribute, administer, and score assessments
  • Coordinate tele‑medicine appointments and reminder calls for appointments
  • Assist with hospital admissions
  • Perform office duties such as making copies or sending faxes

• High school diploma or equivalent preferred; post‑secondary education helpful
• One year of work experience, preferably in a medical office setting; six months' customer service experience desired
• Proficiency in medical terminology helpful; customer service skills essential
• May require Basic Life Support (BLS) certification for certain locations and/or settings

Sanford Health offers an attractive benefits package for qualifying full‑time and part‑time employees, including health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time‑off package. For more information about total rewards, visit the benefits page.

Sanford is an EEO/AA employer (M/F/Disability/Veteran). If you have a disability and would like to request an accommodation, please call 1‑877‑673‑0854 or email talent.

Sanford Health has a drug‑free workplace policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.