PREMIER Dispute Review Internship

Job Description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more!

See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Location: Sioux Falls

Shift: Monday - Friday 8:00am-5:00pm

Job Status: 90-Day Internship

Company: PREMIER Bankcard and First PREMIER Bank

Dispute Review Associates support our Customer Service, Security, and Chargebacks departments in providing dedicated and exceptional service to resolve fraud and billing dispute inquiries on inbound calls. The Dispute Review intern will assist with department audits, assist with department contests, and participate in other small projects as they come up within the department.

With a paid internship at First PREMIER Bank and PREMIER Bankcard, you'll be learning from one of the nation's strongest financial organizations. PREMIER's robust internship program is designed to give students hands‑on experience in a variety of areas in the financial industry. PREMIER Interns work on real projects, serve our customers, and solve problems. Our goal is to provide PREMIER interns with experiences that will benefit them in their future careers.

Build your resume, make important professional connections, and have a fun while you learn from the 13th largest ACH originating bank and the 9th largest issuer of Mastercard credit cards.

• Participate in various Intern activities, training events and networking opportunities.
• Complete given tasks, contribute to team collaboration and provide feedback.
• Perform system data entry and maintenance as assigned.
• Review account/application information and cardholder correspondence to determine if fraud or billing dispute has occurred.
• Receive and investigate information from other departments regarding suspected fraud or billing dispute.
• Perform appropriate account maintenance to ensure accurate monetary adjustments are given.
• Perform adjustments, reinstatements, and closures to protect the bank from financial impact.
• Conduct tracking and follow‑up procedure on outstanding cases to ensure timely resolution.
• Submit recommendations for account actions and, if necessary, send to supervisor for review and approval.
• Provide support to other areas as volumes require, i.e., Security, Chargebacks or Customer Service.
• Note accounts with details of the billing or fraud dispute received.
• Refer dispute details needed to the proper department regarding dispute, Chargebacks or Security.
• Process Lost/Stolen reports and billing disputes.
• Ensure policies and procedures are followed on each account.
• Ensure various state and federal regulations are followed on all applicable calls.
• Adhere to all required scripting and/or stays within the parameters of recommended scripting.
• Use a combination of existing education and internship learnings to give suggestions on program and process enhancements.
• Have fun!

• Applicant should be enrolled in or pursuing higher education.
• Moderate computer skills and competency of the English language.
• Ability to be patient, listen well and use positive language.
• Time management skills.
• Excellent verbal and listening skills.

• Emphasis on personal success, respect, health, wellness, fun and giving back.
• Employees are rewarded, valued, and celebrated for hard work.
• Various Career advancement opportunities and growth.