PREMIER Workforce Management Internship

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more!

See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Location:

Sioux Falls, SD

Shift: Monday - Friday 8:00 AM to 5:00 PM

Job Status: 90-day internship

Company: PREMIER Bankcard

As a Customer Service Workforce Management Intern you will be responsible for learning how to manage scheduling and call volumes across multiple sites to ensure correct staffing and workflow levels.

With a paid internship at First PREMIER Bank and PREMIER Bankcard, you'll be learning from one of the nation's strongest financial organizations. PREMIER's robust internship program is designed to give students hands-on experience in a variety of areas in the financial industry. PREMIER Interns work on real projects, serve our customers, and solve problems. Our goal is to provide PREMIER interns with experiences that will benefit them in their future careers.

Build your resume, make important professional connections, and have a fun while you learn from the 13th largest ACH originating bank and the 9th largest issuer of Mastercard credit cards.

• Monitor real-time volume and staffing levels to ensure call performance goals are met.
• Review schedules to ensure employee time is recorded accurately
• General Forecasting/Scheduling
• Communicate with management and other staff to ensure call performance is maintained.
• Ensure teams consistently use call management tools to monitor agents actual state compared to agent' schedule
• Identify and communicate issues that may fluctuate call volume and affect overall call center performance.
• Manage scheduling all off phone activities such as team meetings, coaching, training, etc.
• Monitor intra-day activities, adjust schedules, and perform daily trend analysis for call management.
• Utilize Verint to identify associates on long calls and assist as needed.
• Work Cross-functionally with other departments to schedule trainings for associates while ensuring call metrics are met.

• Applicant should be enrolled in or pursuing higher education
• Possess intermediate to exceptional PC skills
• Ability to be patient and attentive to detail
• Excellent verbal and listening skills and ability to use positive language
• Time management skills

• Emphasis on personal success, respect, health, wellness, fun and giving back.
• Employees are rewarded, valued, and celebrated for hard work.
• Various Career advancement opportunities and growth.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more!