Advantage Program Lead

Position Summary

The Advantage Program Lead is responsible for overseeing the end-to-end management of the Advantage Network’s debit and credit card programs. This role ensures successful delivery, performance, and continuous improvement of card products by collaborating cross-functionally with internal teams, Participating Financial Institutions (PFIs), payment networks, processors, and external partners. Serves as the subject matter expert for the Payment One debit and credit card platforms and leads ongoing training to ensure team members maintain proficiency across all systems and tools.

Supports program growth and overall performance by promoting the Network’s full product suite and helping programs reach their full potential.

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

The First National Bank in Sioux Falls began its long-term commitment to the Sioux Falls area in 1885. The oldest bank in Sioux Falls owes its longevity to a combination of service, stability, innovation, and family involvement. Over the past 140 years, The First National Bank in Sioux Falls has worked diligently to promote the growth and vitality of our city and the surrounding area.

The Bank strives to continually be recognized as a community leader by reinvesting financial resources back into the communities it serves and encouraging active employee involvement in community volunteer organizations. Our culture is driven by integrity, service, and strong values; nothing has shaped it more than our FIRST Values. Although banking has evolved over the years, our mission and values have not and will not change.

• Provide leadership with the ability to delegate, motivate and empower teammates to turn initiatives into actionable and accountable behaviors.
• Lead cross‑functional initiatives and projects related to debit and credit card platforms.
• Assist with training new hires and cross‑training existing team on new processes and procedures.
• Maintain and regularly update Advantage Network processes, procedures, and documentation to ensure accuracy and alignment with current practices.

• Support the implementation and enhancement of debit and credit product offerings from launch through ongoing operations.
• Troubleshoot and resolve program‑related issues, coordinating with vendors and internal partners to drive timely resolution.
• Partner with PFIs to promote product adoption and support program growth initiatives.
• Manage and monitor role‑based user access to network and web‑based applications, ensuring appropriate security and compliance.
• Identify and implement process improvements to strengthen controls, efficiency, and customer experience.

• Provide exceptional customer service by addressing inquiries and resolving concerns via phone or e‑mail.
• Initiate and monitor vendor support tickets as needed.
• Communicate proactively and provide consistent follow‑up on open issues to ensure timely resolution.

Secondary education in related field preferred. Five or more years of relevant experience in payments, card programs, or financial services or a combination of education and experience that would enable the incumbent to meet the accountabilities and required competencies of the position. Experience with debit and credit card administration preferred.

• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Ability to work independently with little supervision. Self‑motivated.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills, attention to detail and accuracy.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to accept direction and adapt to changing priorities to meet the needs of the organization.

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!