Surety Underwriting Associate

Overview

You have a clear vision of where your career can go. And CNA has the leadership to help you get there. CNA strives to create a culture where people matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them—and their family members—achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA’s benefits, check out our Candidate Guide.

Under limited supervision, performs in an accurate and timely manner technical and administrative tasks related to the processing of business correspondence. Supports strong customer focus by providing fast, courteous, high quality service to our agents.

JOB DESCRIPTION:

This role will start April 6, 2026

• Completes data entry and file preparation of new business or notary business utilizing the Rhumba application, or performs the completion of bond, policy, and related forms using a typewriter or data base application; or operates a PC to compile business correspondence.
• Cross trains in a variety of business types including cancellations, adjustments, renewals, notary, typing, word processing, and direct bill.
• Understands and is proficient in the use of PC applications including Image and Workflow, Fax Form Letters, and Exchange/Outlook; and PC software including Book Manager, Risk Scoring, and Credit Report.
• Identifies class codes and descriptions, correctly calculates premiums, penalties, rates, and verifies anniversary date using the rate manual and control file.
• Exhibits thorough knowledge of business correspondence and the proper workflow path of each item.
• Works closely with underwriting in the preparation of the file for risk analysis.
• Completes the files that are within the limits of the authority guidelines.
• Communicates frequently in a professional manner with agents via telephone, fax or written correspondence as required.
• Participates in key account business relationships through processing, telephone contact with client and close underwriter contact.

• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening skills and customer service skills.
• Ability to resolve issues and problems.
• Ability to work independently and effectively in a high volume environment.
• Knowledge of Microsoft Office Suite and other business related software.
• Ability to handle multiple tasks and prioritize work.

• Typically a High school diploma or equivalent.
• Typically a minimum six months to one year of related experience.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact