Personal Banking Officer

Job Description

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more!

See some of our epic celebrations and employee recognitions. Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace.

We believe in investing in our employees, their families and our communities.

Provide PREMIER customer service to all bank customers and assist the Branch with sales and servicing activities. Work closely with customers to determine their banking needs, provide individualized service and financial banking solutions through a variety of products.

• Execute PREMIER customer service by greeting all customers promptly, processing transactions accurately and efficiently, maintaining confidentiality, and understanding the features and benefits of First PREMIER Bank's products and services.
• Process customer and commercial requests for account opening/closures including Checking, Certificate of Deposits, Savings, Money Market, and IRA accounts;
  Maintain customer accounts, addresses, and etc.
• Maintain relationships with customers with a complete understanding of PREMIER's deposit and loan systems/platforms to develop solutions, generate new opportunities, and ensure all customer demands are met.
• Meet established annual goals for checking and loan products as assigned, keeping personal and branch objectives in mind.
• Independently make loan underwriting decisions and must manage a consumer loan portfolio of $5 Million or above.
• Maintain a thorough understanding of consumer loan underwriting, including real estate and credit policy procedure with an approval authority up to $50,000 and maintain a working knowledge of the Fair Debt Collections Privacy Act to successfully manage accounts.
• Establish a successful referral network to grow new customers and identify opportunities to expand existing relationships through direct customer contact and outbound sales calls.
• Assist, support, and participate in call program activities and visible in community events creating brand awareness.

• Express ideas, request action, and formulate plans by means of clear and effective verbal communications to respond to customers and/or organizational needs.
• Understand and effectively use standard office equipment and software packages to support business processes.
• Work at a basic level to recognize sales opportunities during service interactions to enhance overall customer service.
• Conduct oneself in a professional manner that promotes an effective and productive work unit.
• Effectively manage time to ensure prompt completion of tasks and duties.
• Work with full competence to analyze and manage accounts to the mutual benefit to the customer and organization.
• Ability to maintain a strong attention to detail.
• Must have excellent interpersonal skills, clear and effective verbal and written communication skills.

• High school diploma or equivalent is required.
• Minimum of 3 years of banking/lending experience is required.
• Basic computer skills, cash handling, sales, and/or customer service experience is preferred.