Financial Crimes Partner Operations Manager

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The Financial Crimes Partner Operations Manager is responsible for leading and managing the operational execution of BSA/AML alert review, investigations, and fraud detection alerts/investigations across our Banking-as-a-Service (BaaS) partner ecosystem. This role ensures that all financial crimes processes meet regulatory requirements and internal standards, while fostering strong relationships with BaaS partners to support effective oversight and risk mitigation.

• Develops and implements robust BSA/AML/OFAC and Fraud Risk Management operational processes for our BaaS partner ecosystem in alignment with Policies to effectively detect, investigate and report suspicious activity.
• Oversees scope, timing and direction of all BSA/AML/OFAC and Fraud Risk Management alerts, investigations for the Bank’s Finanical Crimes Risk Management Program.
• Effectively manages and oversees Unusual Activity Reporting (UAR) from BaaS partners ensuring daily production of inquiries and support for all Fraud Monitoring and monitors alerts, investigations, workflow, productivity, accuracy, and losses.
• Provides training and mentorship to the team fostering professional development and technical skills.
• Stays updated on industry best practices and emerging trends in BSA/AML/OFAC, and fraud prevention and investigation strategies.
• Assures all required regulatory reporting is conducted in a timely, accurate, and compliant manner. Regulatory Reporting typically includes Suspicious Activity Reports (SAR), and 314 (b) requests.
• Develops critical measurements and reporting, to ensure regulatory requirements, service levels, and compliance standards are being met.
• Interacts with internal and external resources effectively, including collaboration with service providers and industry contacts.
• Assists in the evaluation of products, services, processes, and procedures to ensure regulatory requirements are met, and makes recommendations to mitigate risk or improve controls.
• Develops and prepares reports for senior management to summarize unit metrics, key performance and risk indicators, significant developments, and initiatives.
• Assists in the analysis and set-up of systems used for monitoring, research, and case management.
• Identifies and implements improved processes and operational strategies that further mitigate risk or improve efficiency.
• Maintains operational procedures and documentation.
• Assists in managing vendor relationships for the Financial Crimes Risk Management Program software in collaboration with FCRM Leadership.
• Responds to exam and audit concerns and oversee corrective action on all related compliance deficiencies or violations.
• Develops and maintains productive relationships with team members, leaders, customers, and vendors.
• Leverages strengths of the team members, helps to clarify roles and responsibilities, and develops and implements training programs in order to maximize and reach optimal individual and organizational goals.
• Responsibilities include interviewing, hiring, training team members; planning, assigning, and directing work; rewarding and disciplining team members; addressing complaints and resolving problems.
• Ensures staff is kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.
• Performs other duties as assigned.

• Bachelor’s degree or combination of equivalent education and work experience, required.
• 7-10 years’ financial institution experience, required.
• 7-10 years’ experience in BSA/AML, fraud, analysis or account monitoring, required.
• 1-3 years’ experience with financial institution(s) supporting third-party partner relationships, preferred.
• 2+ years’ experience with management of personnel in BSA or Fraud of financial institution, preferred.
• At least one of the following certifications:
  Certified Anti-Money Laundering Specialist (CAMS), Certified AML and Fraud Professional (CAFP), Certified Regulatory Compliance Manager (CRCM), or similar certification.

• Maintains proficient knowledge of…