Ticketing Coordinator

Overview

Pepper Entertainment is one of the nation’s leading Independent Concert Promoters with its primary Headquarters located in Sioux Falls with satellite offices in Minneapolis and Boise. Pepper promotes and produces live concerts nationwide and with a primary focus throughout the Midwest/upper Midwest, Mountain West & South West regions of the United States. Our culture heavily focuses on self-motivated, team-oriented, highly driven individuals to critically think & problem-solve to obtain the apex of company goals and business growth.

We are a team. We are family.

Pepper Entertainment is seeking a detail-oriented and analytical Ticketing Coordinator to support the accurate, efficient, and partner-focused operation of our Ticketing Department. This role plays a critical part in maximizing ticket revenue, maintaining inventory integrity, and supporting marketing and executive decision-making across all promoted events.

• Coordinate and manage all ticketing operations for Pepper Entertainment events
• Build and manage ticketing configurations for all promoted shows
• Maintain and adjust ticket inventory, including artist holds, flexing, and platinum allocations
• Develop scaling and dynamic pricing recommendations using historical data, comparable artists, markets, and venues
• Partner with the Marketing team to implement ticketing promotions, buyer data collection, and reporting
• Analyze sales trends and performance, providing actionable insights to the Executive Team
• Respond to customer service inquiries with partners to ensure a positive ticket-buying experience

• Working knowledge of primary ticketing platforms (Ticketmaster, Paciolan, AXS, ETIX preferred)
• Bachelor’s degree or equivalent combination of education and relevant experience
• Strong analytical skills with the ability to interpret data and make recommendations
• Exceptional attention to detail and accuracy
• Ability to manage multiple priorities and meet time-sensitive deadlines
• Comfortable working in a fast-paced, live-events environment
• Excellent customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Willingness to work flexible hours, including evenings and weekends
• Full-time, salaried position (compensation based on experience and qualifications)