Customer Service Advisor

Geared for the Driven

At Fidelity Petroleum Resources, Inc, a franchisee of Valvoline Instant Oil Change

SM(VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture that protects our team members and guests. Our drive-thru oil change experience lets you stay in your vehicle. It's our goal to not only serve but to earn the trust of our communities and have each other’s backs. Whether you’re looking for a part-time job with flexible hours or a full-time career with excellent advancement potential, you’ll find it all h an award-winning training program and fair and honest values, we’re here to help you reach every milestone.

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting impressions and build loyal customers by using your knowledge of our products and services. No matter your experience, our training program will prepare you to be skilled, confident, and exceptional under the hood and communicating with our guests.

• Deliver a positive first impression to each guest with a warm,friendly greeting
• Present oil change options and additional services based on manufacturer recommendations
• Build trust and win repeat, loyal customers
• Evaluate customers' needs, working quickly and efficiently
• Provide hands-on assistance under the hood as needed
• Master products, services, and company knowledge

• Have effective interpersonal, oral communication skills
• You enjoy interacting with people face-to-face
• You are friendly and ready to work as part of a customer-focused team
• Have an eagerness to learn and grow
• You canoccasionallylift upto 50 pounds
• Have full mobility and the ability to work with your hands above your head
• Can stand for extended periods of time and climb stairs

• Competitive pay & flexible work schedule
• Bonus potential
• On-the-job training
• Paid bi-weekly
• Company provided uniforms and tools
• We promote from within – a commitment we are passionate about
• No late nights
• Tuition assistance program*
• Paidtime off and holidays*
• Medical, dental, life, and 401(k) savings plans*

* Terms and conditions apply

Fidelity Petroleum Resources, Inc is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated againston the basis of disability.

The Company endeavors to make its recruitment process accessible toany and allusers. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process.