Bilingual Customer Service Representative

What to Expect

Primary responsibilities include processing product orders and answering customer inquiries over the telephone

• Professionally handle all calls and electronic communication
• Process incoming orders and resolve issues
• Learn JDS products and processes to better serve customers
• Thoroughly and efficiently gather customer information
• Accurately enter all information regarding customers and orders
• Offer recommendations during the ordering process to completely fulfill customer needs
• Generate call-back messages for quality assurance
• Attend paid training and meetings

• Ability to actively listen and pay attention to detail
• Service oriented mentality, demonstrating interpersonal skills and teamwork
• Work under time constraints while meeting productivity, accuracy, and service-related performance standards
• Ability to establish and prioritize objectives to manage time and resources appropriately
• Maintain a positive attitude on and off the phone, while working with a variety of personnel

• Must be fluent in both English and Spanish (Verbal and Written)
• High school diploma or GED required
• Must have at least two years of any customer service experience
• No call center experience required

• Opportunities for career advancement
• Paid time off/Paid incentive hours
• Holiday paid time off
• Medical/Dental/Vision Insurance
• Life insurance provided
• Tuition assistance
• Wellness reimbursement
• 401k, 401k match
• Casual dress
• Paid training

JDS Industries is the world's leading supplier of component parts for awards, promotional products, gifts, sign supplies and many other personalized merchandise. Founded by Darwin and Jane Sletten, this family-owned business's top priority is to serve the customer. This is why we are passionate about protecting the culture we have created and are excited about finding the best new additions to our team.