Teller, Customer Service​/HelpDesk

Teller - Sioux Falls

First Dakota is hiring a full‑time Teller to join our Sioux Falls team. The Teller will perform branch duties to support and engage in First Dakota’s culture for exceptional customer service. Responsibilities include accepting retail, commercial, and savings deposits; cashing checks and savings withdrawals; processing loan payments; and assisting with night depository and vault duties. The Teller provides quality service through effective use of the Customer Service Expectations and actively seeks opportunities to refer and cross‑sell bank services while processing transactions.

Hours:

Monday‑Friday 8:40‑5:40 with rotating Saturdays 9:00‑12:00. Competitive compensation and comprehensive benefits package includes Medical, Dental, Life, Short and Long‑Term Disability, PTO, Career Apparel, 401(k), and paid time for unexpected absences. Incentive pay is available for Saturday work.

• Greet customers as they enter the bank.
• Assist customers with deposits, withdrawals, payments, and coin and cash orders in an accurate, friendly, and courteous manner.
• Respond to customer inquiries and requests regarding accounts or additional services, and suggest resolutions for account disputes and other activity.
• Balance teller drawer daily according to the Teller Manual.
• Count and balance cash in the ATM.
• Identify fraud to help prevent potential loss to First Dakota.
• Successfully research and resolve customer problems.
• Participate actively in training programs, branch huddles, and other activities.
• Meet or exceed annual ICP objectives.
• Maintain all compliance requirements of the bank.
• Perform other duties or special projects as assigned.

Attributes include a positive attitude, strong work ethic, and the ability to process a variety of transactions accurately and efficiently. Candidates must maintain strict confidentiality, demonstrate attention to detail, comply with all bank policies and procedures, communicate effectively with diverse clientele and coworkers, and work well in a team environment. Punctuality is a must. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

High school diploma or general education degree (GED) required. Customer service and cash handling experience preferred.

Office based. The work environment includes interaction with others in an office setting, moderate noise level, and occasional exposure to outdoor weather conditions.

Medium:
Bending, sitting, and occasionally lifting up to 50 pounds with or without reasonable accommodation.

• Adaptability – adapts to changes in the work environment.
• Attendance/Punctuality – consistently on time and arrives at meetings and appointments on schedule.
• Career Apparel – adheres to the Career Apparel policy and demonstrates professional appearance during bank hours and after‑hours functions.
• Customer Service – responds promptly to customer needs, provides courteous service, and promotes ongoing customer relationships.
• Dependability – follows instructions, responds to management direction, takes responsibility, keeps commitments, and completes tasks on time or communicates alternate plans.
• Design – demonstrates attention to detail.
• Initiative – looks for and takes advantage of opportunities; offers help when needed.
• Innovation – shares suggestions for improving work.
• Interpersonal – maintains confidentiality, remains open to others' ideas, and tries new things.
• Judgment – exhibits sound and accurate judgment.
• Motivation – measures self against a standard of excellence.
• Communication – listens, clarifies, responds well to questions, participates in meetings, writes clearly, and reads and interprets written information.
• Organizational Support – follows policies and procedures, completes administrative tasks correctly and on time, supports and upholds organizational goals and values.
• Planning/Organizing – uses time efficiently and completes work in a timely manner.
• Problem Solving – identifies and resolves problems promptly.
• Professionalism – approaches others tactfully, reacts well under pressure, treats others with respect and consideration, accepts responsibility for own actions, and works with integrity and ethics.
• Quality – demonstrates accuracy and thoroughness, seeks ways to improve quality, applies feedback, and monitors own work for quality.
• Safety/Security – observes safety and security procedures, reports unsafe conditions, and uses equipment and materials properly.
• Team Work – gives and welcomes feedback, contributes to building a positive team spirit.
• Technical Skills – understands basic computer software programs, strives to continuously build knowledge and skills, and shares expertise with others.