Lifetime Home Support Manager

Position Overview

We are looking for a highly organized, service-minded professional who thrives on creating exceptional client experiences and managing smooth, efficient front-desk operations. As the Lifetime Home Support Manager
, you will be the face of our company—the first point of contact for clients, vendors, and guests—and the key person responsible for running our Lifetime Home Support™ VIP Club
.

This role is perfect for someone who loves systems, enjoys helping people, and gets satisfaction from keeping everything operating at a high standard. The ideal candidate is detail-focused, proactive, and eager to grow into a supportive leader within our team.

We are a dedicated group of real estate professionals who find joy in excellence and a job well done. We see opportunity everywhere and pride ourselves on delivering a high level of expertise to our clients. We strive to be one of the top-performing real estate teams in the region by pushing innovation, raising industry standards, and operating with professionalism at the highest level.

As a small company, we do not currently offer health or dental insurance; however, we do offer competitive compensation and a supportive culture built on trust, growth, and meaningful work.

Our mission is to elevate the real estate experience through world-class professionalism and care. We serve our clients not just during their transaction, but for the lifetime of their home ownership journey.

Our internal culture emphasizes:

We combine strong training and documented systems with the freedom to take ownership and solve problems without micromanagement.

We believe in ongoing growth—from understanding to competency to mastery—and find fulfillment in constant improvement.

Even the small tasks matter. Everything we do contributes to delivering exceptional service and supporting our clients through some of the most meaningful financial decisions of their lives.

This role includes two primary areas of responsibility:

You will be the Director of First Impressions—providing warm, professional customer service and ensuring all front-desk operations run smoothly.

You will oversee all processes related to our Lifetime Home Support™ VIP Club, including item scheduling, checkout, inventory, and client communication.

You will wear several hats:
Customer Service Representative, Organization Specialist, Office Support Coordinator, and trusted resource to agents and clients.

• Warmly greet and assist clients and guests, in person and by phone.

• Answer, direct, and follow up on incoming calls.

• Assist agents with questions regarding processes, systems, or materials.

• Assemble showing packets and CMA materials for appointments.

• Copy, scan, and organize documents.

• Proofread marketing materials and internal documents for accuracy.

• Maintain updated client databases, production data, and inventory lists.

• Send monthly reports to active sellers.

• Manage all VIP Club item reservations, pick-ups, and returns.

• Track and update inventory to ensure items are maintained and available.

• Purchase and replace items as needed.

• Provide a seamless and personable experience for clients using the VIP Club.

• Maintain organized systems for scheduling, communication, and record-keeping.

We want someone who demonstrates a strong track record of reliability and excellence. You should possess:

The ability to spot incomplete information, errors, or inconsistencies quickly and accurately.

Friendly, clear, and professional communication—both written and verbal—is essential.

Ability to manage multiple tasks, systems, and responsibilities without losing accuracy.

You don’t shy away from routine or tedious tasks because you know they support the greater mission.

You are proactive in improving your skills, knowledge, and systems.