Dispatcher, Customer Service​/HelpDesk

Join to apply for the Dispatcher role at Sioux Steel Company
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2 days ago Be among the first 25 applicants.

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

We’re looking for an organized, energetic Dispatcher to join our growing team. This position plays a key role in keeping our HVAC, plumbing, and electrical operations running smoothly each day. You’ll be the link between our customers and our field technicians—making sure every call is handled efficiently, every schedule runs on time, and every customer gets the great service we’re known for.

• Free Employee Health Insurance
• Company Celebrations & Family Events – Because your family matters to us too
• Paid Vacation & 6 Paid Holidays
• SEP IRA with 3% Company Match
• A supportive, team‑focused environment that values Respect, Integrity, and Customer Focus

As the heartbeat of our office, you’ll keep communication flowing and schedules running efficiently. Every day brings new challenges—and you’ll be the one keeping everything organized and on track.

• Coordinate daily operations by dispatching HVAC, plumbing, and electrical technicians based on skill, location, and urgency of the job.
• Manage scheduling to maximize technician productivity and minimize customer wait times.
• Answer incoming calls with a professional, friendly tone—listening carefully and asking the right questions to understand customer needs.
• Communicate with technicians throughout the day, updating them on job changes, new calls, and special instructions.
• Monitor call progress to ensure jobs are completed efficiently and customers are kept informed of any delays or updates.
• Track and document job details in our dispatch software, ensuring accuracy for billing, follow‑up, and reporting.
• Assist with customer service follow‑ups, resolving scheduling concerns and confirming satisfaction after each completed job.
• Support sales and service growth by identifying opportunities for maintenance memberships, upgrades, and cross‑division services.
• Collaborate with management and team leads to adjust staffing, schedules, and routing for optimal performance.
• Jump in where needed—whether that’s helping organize office tasks, reviewing job tickets, or supporting marketing campaigns.

• 2+ years of administrative or dispatching experience (preferred)
• Excellent written and verbal communication skills
• Strong organizational and data entry skills
• A positive, team‑oriented attitude
• Proficiency in Microsoft Office (typing and computer skills a plus)
• Ability to stay composed and make good decisions in a fast‑paced environment

At Aire Serv, Mr. Rooter, and Mr. Electric, we’re more than just home service brands—we’re a family of professionals committed to delivering comfort, safety, and peace of mind to every customer we serve. We take pride in doing the job right the first time, every time, while having fun along the way.