Call Center Agent

Senior Talent Acquisition Specialist at Vervent

Job Type: Full-time

Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment.

WHERE:
Vervent – 2700 S Lorraine Place, Sioux Falls, SD 57106

PAY: $/hour - eligible for monthly incentives in addition to base pay.

BENEFITS:
Full benefits offered - Medical, Dental, Vision, 401k - More details below!

SCHEDULE:

Multiple schedules offered.

The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

• Meet and surpass key performance indicators as specified by Management.
• Provide an exceptional customer experience within all communication channels.
• Knowledge and adherence to specific guidelines by portfolio.
• Advise borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
• Properly follow up on all assigned tasks as needed.
• Process all transactions and communications accurately.
• Protect consumer data in all communications.
• Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
• Promote good working relations with all other internal and external teams.
• Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.

• High School Diploma or equivalent required.
• Six (6) months of collection/customer service experience in a call center environment.
• Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.
• Exceptional customer service skills, good communication, and organization skills.
• Able to handle diverse duties and changing processes/deadlines.
• Ability to work in a fast-paced environment.
• Ability to work in teams.

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!