Guest Services Lead

Are you a natural leader who thrives in a fun, mission-driven, and employee-friendly environment? If so, we have the perfect opportunity for you in our Box Office at Washington Pavilion Management, Inc.

We’re looking for a Guest Services Lead to help us deliver exceptional experiences for both our guests and employees. If you love working with people, leading a team, and bringing positive energy to everything you do, we want to hear from you!

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Schedule: This is a full-time (hourly) position that requires availability for days, evenings, weekends, and some holidays.

• Lead & Inspire – Supervise our Guest Services team, providing guidance, coaching, and ongoing training.
• Deliver Outstanding Guest Experiences – Assist guests with ticketing, memberships, seating, and event-related inquiries.
• Keep Things Running Smoothly – Oversee daily department operations, ensuring coverage for registers, phones, and event support.
• Handle Transactions & Reporting – Reconcile sales, process deposits, compile financial reports, and assist with department reporting.
• Be a Problem‑Solver – Address guest concerns professionally while maintaining our high standards for customer service.
• Stay Organized & Efficient – Assist with projects like outbound calls, data entry, mailings, and maintaining team procedures.
• Make an Impact! – Work closely with promoters, event organizers, and internal teams to ensure seamless experiences.

• At least 4 years of customer service experience (supervisory experience is a plus!).
• Strong multitasking, organizational, and problem‑solving skills in a fast‑paced environment.
• Basic computer skills and proficiency in Microsoft Office (Outlook, Word, Excel).
• Excellent written and verbal communication skills to effectively interact with guests and team members.
• Attention to detail and accuracy in financial transactions and reporting.
• Ability to stand for long periods and lift up to 30 lbs when needed.

• Company‑Paid Life & Disability Insurance – We've got you covered!
• 401K with 6% employer match – Invest in your future!
• Generous Paid Time Off – Includes personal, sick, and holiday pay
• Exclusive Perks! –
  Free Washington Pavilion Membership
  , discounts on tickets, shows, and events, plus savings at the WP Café!
• Fun & Engaging Work Culture! – Join a team that values creativity, collaboration, and employee appreciation.

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If you’re looking for a dynamic, energetic workplace filled with creative energy, APPLY TODAY! 🎭

Equal Opportunity Employer | Background Check Required

Accessibility:
If you need an accommodation as part of the employment process, please contact Human Resources at
Phone:
Email: (Use the "Apply for this Job" box below).

Equal Opportunity Employer, including disabled and veterans.

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