Customer Service Representative

Description

As a Customer Service Representative (CSR) at Dacotah Bank, you connect with our customers to build trusted relationships and help them achieve their financial goals. In this role, you will assist customers with general banking transactions such as deposits, withdrawals, loan payments, and inquiries. Our CSR’s also receive useful skills and development on the job, allowing them to promote to higher levels and complete more complex activities such as opening and maintaining deposit accounts for consumers and businesses.

The ideal candidate is organized, self‑motivated, productive, highly detail-oriented, and can provide exceptional customer service.

• World Class Customer Service
• Develop Customer Relationships
• Manages Retail Transactions
• Deposit Products and Services
• Access to Other Products and Services

• Cash handling, customer service, sales, and/or banking experience is preferred
• Excellent interpersonal skills; able to communicate both in person and over the phone
• Detail‑oriented and thorough, with a focus on accuracy
• Self‑motivated, with an aptitude and willingness to learn and utilize various software applications
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business‑related field preferred)

• Health Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Dental Insurance – Dacotah Bank pays 100% of the premium for individual or family coverage
• Generous paid vacation and sick time + 11 paid Holidays
• 401(k) – dollar‑for‑dollar match up to 3% of compensation + annual retirement contribution eligibility
• Annual wellness reimbursement program
• Annual Dacotah Gear allowance
• Birthday day off
• Additional perks and benefits

Entry level

Full-time

Other

Banking

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