Bilingual Call Center Agent; Spanish

Bilingual Call Center Agent (Spanish) – Vervent

Job Type: Full‑time

Location:

2700 S Lorraine Place, Sioux Falls, SD 57106

Start Date:

TBD

Pay: $19.50–$21.50/hour, with monthly incentives in addition to base pay.

Benefits:
Full benefits offered – Medical, Dental, Vision, 401k, and more.

Schedule:

Multiple schedules offered.

As a fintech leader, Vervent sets the global standard for out performance by delivering superior expertise, future‑built technology, and meaningful services.

• Meet and surpass key performance indicators as specified by Management.
• Provide an exceptional customer experience within all communication channels.
• Knowledge and adherence to specific guidelines by portfolio.
• Advise borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
• Properly follow up on all assigned tasks as needed.
• Process all transactions and communications accurately.
• Protect consumer data in all communications.
• Strictly adhere to department standards for maintenance and documentation of borrower accounts.
• Promote good working relations with all other internal and external teams.
• Perform other tasks and special projects as requested by Call Center Management.

• High School Diploma or equivalent required.
• Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Six (6) months of collection/customer service experience in a call center environment.
• Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office, and various Internet Browsers preferred.
• Exceptional customer service skills, good communication, and organization skills.
• Able to handle diverse duties and changing processes/deadlines.
• Ability to work in a fast‑paced environment.
• Ability to work in teams.

The work is of an intellectual nature. The employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. Requires ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment.

On occasion, an employee may be asked to lift items weighing up to 35 lbs.

• Founded in 1986, purchased by current CEO David Johnson in 2008.
• Privately owned by Stone Point Capital, Vervent Management and other passive investors.
• 1,500 Employees.
• Lines of Business:
• Primary Servicing – Loan, Credit Card, and Lease Servicing.
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs, Managed Card Services, Application Processing.
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers, and banks.

The pay range for this role is $19.50 to $21.50 per hour.