Customer Service Representative

Lorraine, 4621 W 26th St, Sioux Falls, SD 57106, USA

Are you looking for a position with a company where you can make a difference?

At Security National Bank, we believe everything matters. From the words we say to the actions we take, every single thing we do is important. We honor the inherent value of each individual and the potential each person can unlock. If you want to help others reach that potential, consider advancing your career with us at SNB.

As a Customer Service Representative (Bank Teller), you are the bank’s front‑line ambassador, delivering stellar customer service. You will process large sums of money and multiple transactions per hour, maintaining accuracy, speed, and a positive demeanor. You’ll build lasting relationships with customers and promote our products through referrals.

• Provide the highest level of service to every customer.
• Maintain a cash drawer, taking in/giving out cash and balancing.
• Process transactions accurately and efficiently.
• Receive loan, safe‑deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

• High school diploma or equivalent.
• Accuracy and meticulous attention to detail.
• Excellent oral, written, and interpersonal communication skills.
• Proficiency with multiple computer systems and programs, working knowledge of Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and adapt to change.
• Team‑oriented and collaborative across all levels of the organization.
• Service‑oriented, polite, and respectful.
• Advanced problem‑solving and analytical skills.
• Capacity to take direction, follow through independently until project completion.

This position supports both the Lorraine and Louise locations, with a regular rotation between the two. Some extended business hours include Saturday mornings.

We offer a comprehensive benefit package including medical, dental, short‑term and long‑term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Security National Bank was chartered in 1884 in Sioux City, Iowa. Founded on principles of integrity, honor, open‑mindedness, efficiency, humor, respect, duty, and human connection, we have survived economic panics, wars, and farm crises to become the region’s most trusted locally owned bank. Our mission remains to do what’s right for customers, empower businesses, and inspire community growth.

Security National Bank is an Equal Opportunity, affirmative action employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

Equal Opportunity Employer
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