Customer Service Specialist

Join the FNBSF Customer Service team as a Customer Service Specialist, where our priority lies in fostering lasting customer relationships and delivering exceptional service.

The FNBSF team is more like family and values innovation and collaboration. Our culture is committed to fostering continuous learning and development, encouraging our team members to grow both professionally and personally. Enjoy consistent hours, Monday to Friday, 8:00 am to 5:00 pm, with no nights or weekends required.

• Be more than a number, the FNBSF team is more like family and values innovation and collaboration.
• Our culture is committed to fostering continuous learning and development, encouraging our team members to grow both professionally and personally.
• Enjoy consistent hours, Monday to Friday, 8:00 am to 5:00 pm, with no nights or weekends required.

As a Customer Service Specialist, you will provide support to FNBSF customers via phone and email. Serving as their first point of contact, you’ll address inquiries, concerns, and requests promptly and accurately.

Our FIRST Values apply to all teammates without exception.

• Family – We support, trust, and respect each other, our customers, and our shareholders.
• Independence & Innovation – We embrace change as vital to our success.
• Relationships – We build relationships that are based on strong character, mutual loyalty, trust, and respect.
• Stewardship – We take care of ourselves so we can take care of others.
• Teamwork – We help each other grow and succeed.

Accountable for assisting customers with various account-related requests, demonstrating skillful management of their banking needs.

• Handle incoming customer inquiries through communication channels, such as phone calls and email.
• Provide prompt and courteous responses to customer queries regarding account information, transactions, products, services, and general banking inquiries.
• Assist customers with closures and updates to personal information.
• Maintain positive customer relationships by demonstrating professionalism, empathy, and a customer-centric approach.
• Assist customers in navigating digital banking platforms, including online banking, mobile banking, and self-service options.
• Process customer requests related to account transactions, including transfers, deposits, withdrawals, and bill payments and transaction disputes.
• Verify and update customer account information accurately in the banking system.
• Ensure accurate data entry and recordkeeping, maintaining the integrity of customer accounts and interactions.

High School degree required. One or more years of relevant work experience or a combination of education/experience that would enable incumbent to meet accountabilities and required competencies of the position.

• Excellent verbal and written communication skills.
• Ability to maintain positive rapport with a wide range of individuals.
• Ability to conduct relationships in a manner that ensures cooperation and positive results.
• Excellent organizational skills and attention to detail. High degree of accuracy required.
• Demonstrate a high degree of concern for professional and innovative customer service.
• Ability to adapt to the needs of the organization and teammates.

• Health Insurance
• Dental & Vision Insurance
• Profit Sharing
• Paid Vacation & Holidays
• Company paid short and long term disability
• Tuition Reimbursement Program
• Employee Banking Perks
• Community Volunteer time
• And More!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.