Service Coordinator

Overview

Do you want to work independently but still be part of a winning team? The opportunity to meet new people, build relationships, and help people grow their business can be a rewarding career. We are in need of a Service Coordinator. As a Service Coordinator, you would be responsible for reviewing, managing, and closing work orders, assisting in monitoring of Service Key Performance Indicators, and much more.

This is your opportunity to grow professionally with an industry-leading equipment provider with a 70-year presence in the marketplace!

The selected applicant for this position will need to reside in one of the following locations:

• Fargo, ND
• Bismarck, ND
• Sioux Falls, SD

• Regularly review work orders and help minimize the time between completion and invoicing.
• Review Service Reports and SIMS to assure accuracy.
• Assist with the Warranty and SiTech work order process.
• Create and review the work order workflow process.
• Work with Technicians, Advisors, and Department Managers closely.
• Understand the complete process of a service department.
• Work within and promote the vision, mission, and values of BMC.
• Perform other duties as assigned.

• A two year degree or equivalent experience and training preferred.
• Background in mechanics or technology preferred.
• Must have an understanding of time requirements to perform specific jobs.
• Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary.
• Able to handle multiple tasks.
• Excellent communication and customer service skills.
• Detail oriented.
• Good organization skills are essential.
• Technical knowledge to read and understand Service Reports.
• Applicant must be able to work well within a team environment.

As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

• 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
• Health Insurance – 3 plan options
• Health Savings Account – Employer contribution up to $1,300/year
• Dependent Care Flex Spending Account
• Dental Insurance – 2 plan options
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Employer paid Short-Term Disability Coverage – 60% of base pay/salary
• Long-Term Disability Coverage
• Maternity / Paternity Benefits
• Holidays
• Paid Time Off (PTO)
• 401(K) Plan
• Employee Assistance Program (EAP) – including Health Coaching
• Smart Dollar – employer paid financial planning program
• Legal Shield/d products
• Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization

EOE / Vet / Disability