Program Support Assistant

Summary

This position is located within Readjustment Counseling Service - and its primary purpose is to provide administrative and clerical support to a multi-disciplinary team providing counseling services to veterans with readjustment problems. By virtue of the mission of the Vet Center - the incumbent is the only administrative person located on site thus becoming responsible for many of the administrative - fiscal - and supply support functions for the Vet Center team.

To qualify for this position - applicants must meet all requirements by the closing date of this announcement - 01/29/2026. You may qualify based on your experience and/or education as described below: GS-07 Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-06 level in the normal line of progression for the occupation in the organization. Applicants must meet two out of the three examples of Specialized experience listed below:
Providing administrative and technical support for the management of various programs. Maintaining databases and utilizing various software programs. Scheduling appointments and typing a variety of correspondence. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..

• Administrative Duties 50% The work of the position requires the incumbent to be proficient in the use of various Microsoft Office Suite Programs to include but is not limited to:
  Word - PowerPoint - Excel and Outlook.
• These programs are used for creating correspondence - presentations - spreadsheets - develop tracking systems and to communicate with others.
• RCS has established databases (RCSNet) which the incumbent is responsible for updating assigned Vet Center data on a regular basis.
• The incumbent is responsible for using other programs or systems such as share drives - Share Points - Integrated Funds Control - Accounting - and Procurement (IFCAP) - Invoice Payment and Processing System (IPPS) - and FORCE to carry out the work of the position.
• All databases are to be kept current and complete - to allow for required reports to be accurate and timely.
• Incumbent makes suggestions for possible modifications to improve effectiveness and efficiency of database use for the field.
• The position requires a qualified typist/data entry.
• Responsible for reviewing and responding to all correspondence or inquiries the Vet Center receives via telephone - e-mail - and regular mail in a timely manner.
• The incumbent collaborates with Vet Center staff to aid in a complete response to the inquiry.
• Utilizing critical thinking skills - the incumbent is responsible for ensuring all correspondence has proper grammar - spelling - is error-free and formatting of the document is in accordance with approved RCS style guidelines.
• Responsible for creating - updating - and maintaining all electronic documents for Vet Center staff - and Vet Center administrative folders in shared and personal folders.
• Incumbent creates - updates - and maintains an electronic staff folder for each employee which may include position description or functional statement - in processing forms - training certificates - licensure - and the performance appraisal - etc.
• Program Duties 25% The incumbent provides administrative support for the assigned Vet Center.
• Incumbent is responsible for ensuring all office equipment is in working order and - if not - works with appropriate staff to have equipment replaced or fixed in a timely manner to include placing work-orders - maintenance request and ensuring repairs are completed.
• Incumbent works independently establishing workload priorities off standing orders.
• Incumbent develops and maintains tracking systems on all assigned programs or projects.
• Provides support to Vet Center staff by making copies - scanning information - and faxing information as requested.
• Responsible for creating and maintaining the Vet Center brochures - pamphlets - hand-outs - staff business cards and other Vet Center documents which are used locally by staff under the guidance of the Vet Center Director or other staff.
• The creation of materials is done in compliance with RCS communication and branding guidelines.
• Office Duties 25% The incumbent is responsible for providing a welcoming environment and keeping the front lobby neat and orderly.
• Each day all tables are cleared of any trash - books/magazines are neatly arranged - furniture straightened - and refreshment/coffee area is cleaned and stocked.
• Any areas that appear in need of repair are fixed if possible or removed from lobby area if a safety hazard is present.
• Incumbent is responsible for contacting the appropriate office to get items back to working order as quickly as possible.
• Personally greets all visitors to the Vet Center - determines the nature of their visit -…