Retail Associate

Retail Associate

Ross Stores, Inc. invites applications for the Retail Associate position.

Join a team that values you! Our leading off‑price retail chain links high‑quality brands and on‑trend merchandise to extraordinary savings, while providing a fun treasure‑hunt experience for customers.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve the hard problems and find the right solution.
• Diversity & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. 2023 revenues of $20.4 billion make us a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

The Retail Associate ensures customers have a positive shopping experience: greeting them with eye contact, smiles, and friendly welcoming; treating fellow associates with respect; following all best‑practice standards; maintaining a clean work area; and ensuring proper merchandise presentation.

• Practice safe behaviors; maintain a high level of awareness on the sales floor; keep egress clear; report unsafe conditions.
• Treat all customers and associates with respect and courtesy; greet customers with eye contact, a smile, and a “hello” at all times.
• Assist customers—register trained, help with merchandise, answer questions politely and knowledgeably.
• Provide prompt and efficient responses to customer service calls; handle all customer issues courteously.
• Represent and support the company brand fully.
• Perform daily cleaning tasks such as sweeping, mopping, dusting, wiping counters, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery to keep the store neat, clean, and organized.
• Expedite receipt of new merchandise to the sales floor with urgency, merchandising per best practice and presentation guidelines.
• Understand loss prevention programs and store protection standards.
• Demonstrate integrity and honesty; safeguard confidential, cash, and credit card information.
• Follow mark‑out‑of‑stock policies, properly process disposal, and notify leadership.
• Follow cash and card transaction procedures; maintain accuracy when handling tenders.
• Demonstrate urgency and maximize productivity by executing best practices and minimizing steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effective communication with customers, associates, and store leadership in a friendly and respectful manner.
• Basic mathematical calculations commonly used in retail environments.

• Use all store equipment including PDTs, registers, and PCs.
• Stand, walk, and move around the store 100 % of the time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders and other supplies.
• Special assignments may require other qualifications.
• Stockroom shifts: push, pull, and lift more than 20 pounds.

None

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Mid‑Senior level

Full‑time

Sales and Business Development

Retail