Team Leader, Management

Join to apply for the Team Leader role at H&R Block
. This role leads a customer-centric team at a single tax office, driving seasonal tax business and delivering an outstanding client experience.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to develop tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Be a knowledgeable resource on tax topics and products for associates and help advance their knowledge and skills.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office positions.
• Serve as the point of contact for onsite escalated client service concerns and ensure clients are scheduled properly with conflicts resolved.
• Lead daily activities to ensure all tax office work is completed on time with quality standards and alignment to priorities and goals.
• Build an engaging team environment by training and coaching associates to meet service standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and partner with the Associate Relations Center to address performance concerns.
• Maintain a customer-centric focus and high standards of service in all interactions.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet all IRS and applicable state requirements.
• Computer proficiency with the ability to use MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset, resilience, and flexibility to adapt to changing business needs.
• High school diploma or equivalent or higher.

H&R Block invests in its people and provides benefits to support health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility requirements apply).
• Check out all available benefits at

At H&R Block we are committed to a connected culture where trust, care, and connections guide how we work together, and where everyone feels safe to bring their authentic self to work and belongs to a larger team. You’ll be supported by colleagues who help each other grow and succeed.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Location:
  
  Sioux City, IA
• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail