IT Support Technician

Overview

Bring your IT skills to a team that values reliability, collaboration, and innovation in serving our employees and customers.

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters. We recognize the inherent value of each individual, and the potential of what each person can become.

If you aspire to do the same, we’d like you to advance your career with us at SNB.

• Provide technical support to employees via email, phone, and in person
• Install, configure, and maintain computers, laptops, printers, and other devices
• Create and manage user network and application accounts
• Troubleshoot hardware, software, and network issues promptly and effectively
• Develop and maintain helpdesk procedures to improve efficiency and consistency
• Provide end-user training and create clear, written user guides
• Collaborate with IT team members to maintain network security and system stability
• Evaluate, test, and deploy software and hardware upgrades
• Participate in an on-call rotation and perform system maintenance as needed outside regular business hours

• 4 year college degree or related work experience is preferred
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Accuracy and meticulous attention to detail required
• Ability to take direction and instruction and follow through independently until project completion

Regular business hours, Monday through Friday, with weekend on-call rotation and occasional after-hours as needed.

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles guide our work and service. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

Sioux City, IA — Main Bank