Assistant Hotel Manager
Listed on 2026-02-01
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Hospitality / Hotel / Catering
Hotel Management, Event Manager / Planner
Overview
Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant.
Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!
Pay Range
Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant.
Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!
Job Summary
The Assistant Hotel Manager is responsible for managing, coordinating, and directing hotel activities, including front desk, PBX, bell services, and housekeeping while assisting the Hotel Manager with administration of the department.
Essential Duties And Responsibilities- Hires, trains, motivates, evaluates, and manages staff, ensuring proper staffing and that team members receive adequate guidance and resources for achievement of job responsibilities and meet departmental goals
- Manages and coordinates the operation of the front desk, PBX, bell services, housekeeping, and the Rock Shop to ensure efficiency and that the best possible service is provided to guests; makes necessary adjustments to ensure proper facilitation of guests' needs
- Ensures that all front desk, PBX, bell services, housekeeping, and Gift Shop personnel are properly trained in their duties and that all arriving and departing Hotel guests are provided with prompt and courteous service
- Addresses personnel and customer issues for the hotel and Rock Shop by investigating and resolving customer complaints and comments
- Establishes and maintains effective controls to ensure adherence to department procedures; directs the investigation and correction of shortages and errors; recommends changes in procedures, equipment and physical layout to ensure maximum service, efficiency and security of company funds
- Works with Hotel Manager in planning for hotel promotions and special events reservations to ensure most strategic room blocks and facilitation of room service to guests
- Schedules team members in all areas of the hotel and Gift Shop to achieve appropriate coverage
- Maintains established credit policies; takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assists in any collection problems on overdue accounts
- Processes invoices, packing slips, receiving documents, short shipments, and SKU conflicts
- Assists in developing and creating merchandise displays to improve sales
- Maintains inventories at an acceptable level based upon historical seasonal sales records daily
- Monitors and evaluates the Gift Shop daily to ensure operations on a profitable basis
- Ensures all Box Office duties are complete, including will-call tickets, ticket sales, and casino/marketing promotions
- Performs other related duties as assigned
Skills And Abilities
- Ability to work effectively in a fast-paced environment
- Excellent organizational and leadership skills with the demonstrated ability to manage a team
- Excellent guest service skills with strong attention to details
- Demonstrated knowledge and hands-on experience in hotel operations as well as related computer and telephone systems
- Demonstrated knowledge of Micros Opera…
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