Customer Service Representative

Overview

Job Summary: Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for vehicles considered for sale to PGW.
• Perform call center functions to provide quality customer service.
• Ensure the company establishes and maintains constant communication with customers.
• Be knowledgeable on all aspects of product inventory which may include data entry, cancellations, credits, invoicing, and/or customer service inquiries.
• Generate sales/buys from online leads.
• May require an understanding of eBay and eCommerce sites.
• Assume other duties as assigned.

• Education & Experience: High school degree or equivalent.

• Call Center Customer service experience.
• Bi-Lingual, English & Spanish.
• 2+ years of college.

• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• The employee must occasionally lift and/or move up to 50 pounds.