Customer Service Representative

Customer Service Representative (Bank Teller)

Security National Bank

Location:

Sioux City, IA

Are you looking for a position with a company where you can make a difference? All the words we say, the way we dress, and the decisions we make – everything matters at Security National Bank. We recognize the inherent value of each individual and strive to help everyone reach their potential. If you want to help people, we want you to advance your career with us.

• Provide the highest level of service to every customer.
• Maintain a cash drawer, including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe‑deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

Excellent customer service and problem resolution skills, attention to detail, understanding of banking, ability to identify missing items, advanced organizational skills, work under deadlines, independent thinking, analytical skills, self‑motivation, strong oral and written communication skills, and demonstrated teamwork.

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Accuracy and meticulous attention to detail required.
• Excellent oral, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel.
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed.
• Team‑oriented and the ability to work collaboratively across all levels of the organization.
• Service‑oriented, polite, and respectful.
• Advanced problem‑solving and analytical skills.
• Ability to take direction and instruction and follow through independently until project completion.

Some extended business hours.

We offer a comprehensive benefit package including medical, dental, short‑ and long‑term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire.

Security National Bank was chartered in 1884 in Sioux City, Iowa. Founded on principles of integrity, honor, open‑mindedness, efficiency, good humor, respect, duty, and human connection, SNB has survived economic panics, the Great Depression, two World Wars, and the farm crisis. We believe that doing what’s right is the only way to care for customers, empower businesses, cultivate growth, inspire our community, and achieve remarkable results.

Security National Bank is an Equal Opportunity, affirmative action employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.