Global & Enablement Lead - CSP UK

Overview

Job Summary This role could be based in Singapore and UK. When you start the application process you will be presented with a dropdown menu showing all countries. Please ensure that you select a country where the role is based.

This is initially a contract opportunity until end of Dec 2026, with the possibility of further extension. The Global Change and Enablement Lead (aka Organisational Change Management) is responsible for developing and executing the Change & Enablement strategy and plan which sits under the overall S&T COO Transformation initiative plan. This includes building engagement & communications plans; structured learning programmes using marketing, communications and change management strategies;

and core OCM deliverables including change impact assessments and training needs analysis, with the objective of successfully embedding S&T change across the organisation. It is essential that the incumbent has deep capability and demonstrated experience in organisational change management. Prior technology and behavioural change experience acquired across both consultancy and within in-house Change Management teams is desirable. Strategic enterprise communications and/or direct leadership experience on enterprise governance programmes incl.

process would be preferred. This role sits within our Change & Enablement (aka. Organisational Change Management Practice), but will be allocated to our CSP Governance Programme.

The C&E Lead is expected to independently scope, plan and execute on critical end-to-end items within the C&E/Organisational Change Management (OCM) plan. This could include Training Needs Analysis (TNA) and Change Impact Assessment (CIA). They will also lead the design & execution of communications, knowledge & engagement activities targeted at all impacted user groups, including our Global Colleague base and senior leadership teams.

In addition, this role is expected to guide and oversee the outputs of existing consultants, in line with SCB’s internal Change & Enablement playbooks.

• Partners with the Head of Change & Enablement and acts as a thought leader to successfully embed the change.
• Works with the Programme/ Project Managers (PM), Product Owners, Business Analysts, Design SMEs, CABM, and other C&E team members and Business stakeholders across the enterprise to achieve the programme’s objectives.
• Understands the project lifecycle and ensures all stages are managed appropriately in terms of user engagement.
• Provides strategic and tactical advice to drive sustainable change and partners with external vendors (where applicable) to successfully deliver the project’s objectives and benefits.
• Creates and implements Engagement & Learning strategies, and supporting execution plans. This will feed into the overarching C&E strategy and plan.
• Produces and owns high quality and high impact materials within the C&E plan that drive user adoption and sustainability of change initiatives.
• Stakeholder identification, assessment and engagement across locations and functions.
• Develops a tailored end user engagement strategy to target specific stakeholder groups, to drive adoption, using the Change Impact assessment as a foundation.
• As the project evolves, incorporates lessons learned into the engagement plan and continuously improves engagement initiatives.
• Ensures identified business impacts are adequately addressed through business readiness plans, and engagement.
• Works with the rest of the C&E team to ensure consistent content and messaging across engagement, training, communications and knowledge management.
• Supports the execution of business testing, including User Acceptance Testing, Service Rehearsal Testing etc.
• Partner with Group communications & People Capability to ensure key messaging, training and communication/ engagement strategy is aligned, consistent and utilizes standardized formats.
• Collaborates with leads from other C&E supported programmes and business projects to manage interdependencies, identify synergies and coordinate deployment.

• Autonomously lead, develop, and execute key C&E deliverables…