Technical Cloud Specialist - BytePlus

Responsibilities

Join the Fast-Growing Byte Plus Team Byte Plus is one of the newer Business Units formed to serve global enterprise customers with our leading technology solutions. As part of the Byte Plus Team, you help enterprise customers build what's next for their business. Leveraging Byte Dance's cutting-edge intelligent technologies, we are devoted to developing innovative products and solutions to shape the future.

We empower our clients to focus on what truly matters. Centering on inspiring innovativeness and excellence, we create life-changing solutions that impact lives around the world. You can help us to achieve our mission.

As the Technical Cloud Specialist, you will be the primary technical point of contact for our most valued enterprise customers. You will collaborate closely with clients during the post-sales phase to ensure they unlock the full potential of our cloud & AI solutions, helping them achieve business objectives while maintaining high customer satisfaction. Responsibilities

• Build and maintain strong, long-term relationships with key stakeholders at customer organizations.

Serve as the primary point of contact for technical issues and issue escalations. Identify and recommend solutions for customers' evolving needs and challenges.

• Technical Guidance and Support
• Serve as the primary customer liaison during the post-sales phase.

Gain in-depth understanding of customers' business scenarios and summarize product application best practices in real customer use cases.

• Collaborate with customers to plan and execute Cloud migration, deployment, and expansion projects.

Monitor progress (e.g., cloud migration projects) and provide regular updates and technical support to stakeholders. Own project delivery to ensure on-time completion.

• Participate in the specification, setup and run Proof of Concepts and demonstrations of cloud solutions.
• Stay current with the latest cloud, AI, and ML technologies and industry trends.

Contribute to developing best practices, industry insights articles, and technical documentation.

• Minimum Qualifications - 5+ years of proven experience as a Technical Account Manager, Cloud Solution Architect, Customer Success Manager, or Technical Project Manager.
• At least 5+ years of experience in cloud or AI products from major cloud providers in APAC.
• Must have experience working with DNBs, ISVs, and SIs across verticals including E-commerce, Media, Entertainment, Gaming, Education, etc.
• Collaborative team player who fosters positive team morale, sets clear goals, and drives successful delivery.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As Byte Dancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.