Digital Engagement Manager

Job Role:

Digital Engagement Manager

• Translate technical concepts into clear, business-focused language for non-technical users.
• Develop user-friendly communication materials across multiple channels.
• Create engaging content that simplifies technology and explains its benefits to users.
• Facilitate sessions for technical teams to present solutions in accessible formats.

• Design and deliver engaging conferences to help business users understand new ICT solutions.
• Facilitate sessions to communicate HDB's ICT Prioritization Framework, and address business unit concerns.
• Develop peer support networks with CIO Council members to understand business needs and promote ICT upskilling and competency development.
• Create supportive learning environments that build user confidence in their technical abilities.

• Facilitate dialogue between technical and business teams to improve collaboration.
• Manage engagement sessions to understand user challenges and adoption barriers.
• Advocate business user needs with technical teams through town halls or round-table sessions.

• Establish feedback mechanisms to understand business user challenges and ensure alignment with organisational and WOG objectives.
• Assess user readiness and develop strategies to address adoption challenges.
• Monitor adoption patterns and feedback to identify support needs.
• Collaborate with technical teams to advocate for appropriate ICT solutions in a timely manner.

• Bachelor's degree in Communications, Business Administration, Information Systems, or a related field.
• Minimum of 2 years of experience in user engagement, business analysis, technical communications, or technology-business interface roles.
• Proven experience facilitating technology adoption or digital literacy initiatives, preferably in public sector organisations.
• Excellent written and presentation skills for diverse audiences, particularly non-technical professionals.
• Creative content development skills, including visual communication, storytelling, and multimedia content creation.
• Ability to quickly grasp technology concepts and identify practical business applications.
• Strong relationship-building skills to work effectively with business and technical stakeholders.
• Familiarity with public sector technology initiatives and change management frameworks is advantageous.
• Proficiency with digital communication tools (Teams, SharePoint, Forms, Canva) and analytics platforms (Power BI) is advantageous.