Digital Product Manager - Global

Responsibilities

Team Introduction:
The Global Payment team of Byte Dance provides payment solutions - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on Byte Dance platforms including Tik Tok.

• Deliver the best experience online payment products for global individual users and business partners.
• Understand user customs, competition landscape and regulation, market insights, consumer pain points and differentiated competition, and improve product user experience and enrich product features as well as value proposition.
• Responsible for the payment product's design and iteration, from conception, design, development, testing, release and operation, for user scenarios including checkout, withdrawal, refund, etc., which adapt to various global business lines, optimizing user payment experience and improving business key indicators (e.g. Payment Conversion Rate & Success Rate). Product design covers user interaction, backend system design, risk control and AML integration, data analysis, etc.
• Identify optimization requirements between business and product baseline. Improve product architecture and design to ensure high stability, performance and reliability.
• Operate products by targeting regulatory issues, user feedback, and data analysis to continuously improve user experience, increase customer acquisition and retention. Identify insights and trends in product features to strengthen product competitiveness.
• Work with multiple cross-functional teams to effectively manage stakeholders and products across multiple markets. Continuously optimize the product request acceptance process and improve delivery efficiency.

• Solid experience as product manager/owner role with payments-related products in fintech industry.
• Hands-on experience of consumer-facing product lifecycle management, including competitive analysis and user research, requirement analysis, product requirement specification, data analysis and operation.
• Strong business sense and user experience design skills. Strong attention to detail and user experience. Passionate about developing products and experiences with deep customer empathy.
• Strong logical thinking and structural thinking, excellent ability of abstraction and induction.
• Comfortable with ambiguity and changes in a fast-paced environment; self-driven, positive attitude, and team player.
• Global stakeholder collaboration and management skills

• 5 years and above product manager experience is preferred.
• Payment domain knowledge of the payment/wallet/card/settlement/digital banking related products, cross-border payment or user product experience is preferred.
• Familiar with E-commerce/Live streaming/Game/Music or other payment scenarios, strong business sensitivity and abstraction ability.
• Technical background is preferred.

Founded in 2012, Byte Dance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including Tik Tok, Lemon8, Cap Cut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, Byte Dance has made it easier and more fun for people to connect with, consume, and create content.

Inspiring creativity is at the core of Byte Dance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day. As Byte Dancers, we strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Byte Dance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Byte Dance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.