Senior Support Services Analyst, Information Technology

Senior Support Services Analyst, Information Technology

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Quantinuum is delighted to announce its continued growth in Singapore, marked by the establishment of a new cutting‑edge R&D & Operations Centre in the region. This exciting development demonstrates our commitment to innovation and strengthens our presence in Asia, positioning Singapore as a key hub for advanced research and development activities. The new centre will foster collaboration across global teams and drive forward our mission to deliver transformative technology solutions.

To support and help drive this growth we are seeking an experienced Senior Support Services Analyst. This position requires an IT professional who can deliver high‑quality, hands‑on support across a range of endpoint platforms and services. Positioned as a senior member of the support team, you will focus on resolving more complex technical issues, contributing to the continuous improvement of support operations, and driving consistency in service delivery.

As the sole point of contact representing IT for our Singapore operations, you will collaborate closely with the wider International Support Services, Engineering and Application teams, supporting operations, managing stakeholders and leading on local projects.

The Senior Support Services Analyst brings depth in troubleshooting across Windows, macOS and Linux environments, has strong experience with enterprise tools such as Intune, JAMF and Service Now, and can work independently to resolve escalated issues or contribute to project‑based work as a subject‑matter expert. This role is critical to maintaining operational excellence, supporting core IT processes and ensuring a consistent user experience across a hybrid workforce.

• Serve as the primary on‑site IT point of contact for the Singapore office, ensuring day‑to‑day operational continuity across all local IT services and acting as the liaison between global teams and on‑site stakeholders.
• Oversee basic networking and infrastructure needs, including monitoring network connectivity, supporting Wi‑Fi and LAN troubleshooting, assisting with switch/port patching and coordinating with Network Engineering for escalations or planned changes.
• Act as the local lead for site‑based IT projects, supporting deployments, hardware refreshes, network uplifts and workspace technology improvements from planning through execution.
• Deliver advanced technical support across Windows, macOS and Linux environments, resolving complex incidents and service requests that go beyond standard first‑line scope.
• Act as a point of technical escalation for Support Services Analysts, collaborating on issue resolution while maintaining end‑to‑end ownership of assigned cases.
• Identify recurring issues and process gaps, contributing to the refinement of standard operating procedures, troubleshooting documentation and internal knowledge articles.
• Support and help maintain ITSM tooling (e.g., Service Now) by ensuring accurate ticket categorisation, data hygiene, and flagging areas for workflow improvement.
• Participate in project‑based work as a technical contributor, assisting with rollouts, migrations, pilot testing and deployment of new tools or services.
• Coordinate and deliver consistent onboarding and off‑boarding support, including device provisioning, account set‑up and adherence to lifecycle processes.
• Deliver high‑quality executive and VIP support, ensuring reliable access, device readiness and issue responsiveness in hybrid and office environments.
• Assist in inventory and asset lifecycle management by conducting audits, ensuring compliance with tracking standards and supporting hardware procurement workflows.
• Engage with other IT functions—including Engineering, Info Sec and Enterprise Applications—on issue resolution and service improvement initiatives.
• Contribute to IT compliance and service maturity initiatives by participating in ITIL‑aligned processes such as incident, change and problem management.

• 5+ years of experience in IT support, with growing responsibilities…