Manager, Subscription Specialist, APAC

Overview

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Manager, Subscription Specialist, APAC

We are seeking an experienced Subscriptions Specialist and brand evangelist who’s focused on driving adoption and growing the business for Evergreen//One in the APAC region. In this role, you are responsible for supporting net new pursuits (60%), supporting customer success organization for existing install base (20%), and field enablement (20%). You will be part of a team providing product expertise, finance overlay from deal shaping standpoint, trusted advisor to the customer as the liaison to the customer success organization, and the primary point of contact in the region representing the Evergreen//One finance unit.

The role requires very well rounded technical, commercial (financial modeling), and business acumen along with the ability to build strong relationships both internally and with the customer base. You will assist in overseeing customer acquisition, onboarding, service delivery, and adoption across the region while focusing on supporting the sales teams to expand the customer base. You may be involved as a point of contact for any escalations from existing customers and a critical member of the team driving initiatives that overall improves the Evergreen//One experience for the customers and Pure employees.

The role reports into the Finance unit and not the sales organization. You are simply the hands, eyes, and ears for the Finance unit in the region.

Pure’s storage-as-a-service business also known as Evergreen//One was launched in 2018 and since then it has become a fast-growing and very strategic business for the company. Evergreen//One is the only true OpEx storage service that the customers can deploy on-premise, at a colo managed by one of our Service Provider partners, or in the public cloud. Evergreen//One not only delivers the industry-leading block, file, and object storage technology with consumption-based pricing, it also enables our partner ecosystem to build innovative cloud storage solutions without having to invest capital to stand it up.

As a part of the Evergreen//One business unit, you will be responsible for :

• Driving adoption of Evergreen//One among companies delivering or consuming storage-as-a-service. These companies spread across multiple verticals like financial services, service providers, IT outsourcing companies, health care, public sector, retail, manufacturing, health insurance, and many others.
• The growth of Evergreen//One customer base while facilitating product and platform collaboration between field sales, partners, and the business unit.
• Financial modeling and consulting to help make the total cost business case supporting new pursuits or expanding within the existing customer install base.
• Partnering with Services organization to oversee onboarding, service deployment, service delivery, ongoing customer success, and help manage any escalations as a business unit overlay.
• Understanding and communicating market opportunities, trends, needs, and field feedback to cross-functional teams to drive towards better customer experience.
• Developing mutually-beneficial and trusting relationships within the company and within regional partners to help make Evergreen//One an easy offering to sell/operationalize through the channel
• Being the product expert and evangelist who’s prepared to pitch to C level executives driving home the value and differentiation.
• Collaboration with Sales, Services, Product, Finance, Legal, Deal Desk, and Enablement
• Gain in-depth understanding of Pure Storage business models including both traditional hardware, software, maintenance and subscription services.
• Understand, execute and manage operational tasks which can include, but is not limited to, the following:
• Review hardware configurations
• Modify service…