Novotel Stevens : Credit Manager

GENERAL DUTIES

• To manage the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.

DUTIES AND RESPONSIBILITIES

• To be responsible for the efficient and effective operations of the Finance department.
• To ensure that strong and open communication lines are maintained with the Director of Finance.
• To ensure that the hotel credit policy and procedures are adhered to in all departments.

ADMINISTRATIVE RESPONSIBILITIES

• To discharge the duties in an effective and efficient manner.

TECHNICAL RESPONSIBILITIES

• Credit applications:
  • Process credit applications within 5-10 working days, ensuring that clients are notified promptly and professionally.
  • The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance.
  • Review the credit worthiness of all existing non-Accor approved clients on a yearly basis.
• City Ledger
  • Ensure all invoices / statements are issued on a timely basis.
  • Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
  • Implement effective inquiry response procedure for guests and management.
  • Ensure all travel agent commissions are timely processed and paid.
  • Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
  • Conduct credit meetings at least once a month.
  • Attend Credit Managers meetings to keep up to date knowledge of credit risks.
  • Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
  • Review and recommend accounts to be written off, providing appropriate documentation.
• Guest Ledger and liaison with Front Office
  • Liaise between the Accounting Department and the Front Office.
  • Ensure PB, PX and PM accounts are checked on a daily basis and transferred to city ledger within 48hrs from the departure date.
  • Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/her attention.
  • Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.

COMMERCIAL RESPONSIBILITIES

• To keep close contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and individuals.