Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross is the leading off-price retail chain with more than 2,200 stores and a portfolio of high-quality brands and on‑trend merchandise at extraordinary savings. The company values people, provides a fun shopping experience, and is committed to diversity, inclusion, and community engagement.

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of everyone in our community.

Corporate headquarters are located in Dublin, CA, with additional offices and distribution centers nationwide. Ross is a Fortune 500 company that values inclusivity and continuous learning.

The Area Supervisor is a member of the Store Leadership team responsible for a specific, assigned area of the store, as well as overall general operations and supervision when functioning as Manager on Duty. Responsibilities include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and overseeing company operational processes.

• Practice and enforce safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe and secure environment; correct or report unsafe conditions immediately.
• Secure building entry/exit control, EAS devices, cash office, armored carrier pickups, and register area.
• Remove clutter and keep egress routes clear.
• Protect customer safety by preventing accidents and reporting incidents.
• Test fire alarm systems per schedule and respond to after‑hours alarms when requested.

• Treat all customers, associates, and leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times; recognize associates using company programs.

• Represent and support the company brand at all times.
• Maintain professional appearance, adhere to dress code, and enforce it with associates.
• Keep all areas clean, well‑maintained, and merchandised to standard. Remove daily trash.

• Ensure recovery, sizing, and markdowns meet company standards through teaching, assigning, and following up.
• Receive merchandise trucks when needed and process with urgency.
• Oversee non‑merchandise inbound deliveries (signs, supplies, special deliveries).
• Maintain cleanliness and organization of all stockrooms.
• Assist in delivering and placing merchandise on the sales floor.
• Secure and process back‑stock per company policy.
• Manage department merchandising, loss prevention, and promotional signage.

• Participate in the Loss Prevention Awareness Program and maintain a strong presence on the sales floor.
• Ensure integrity, protect confidential and financial information, and maintain the public view monitor.
• Conduct “Code 50” package inspections and execute best practices to maximize productivity and minimize loss.

• Execute best practices to maximize productivity and ensure associates follow front‑end standards.
• Maintain pace and presence, manage the line to reduce wait times.
• Train and coach associates on cash registers, shortage control, and other front‑end procedures for friendly and productive service.
• Control associate break schedules for backups, lunches, and other breaks.
• Ensure all equipment and supplies for the front end are functional and stocked.
• Expedite go‑backs, properly scan, tag, and ticket returned merchandise.
• Teach the “Scan and Bag” best practice and ensure merchandise salability on the front end.

• Maintain and clean fitting rooms.
• Audit and ensure compliance with tag policies.
• Ensure go‑backs are properly scanned, tagged, and ticketed.

• Perform cash pulls and bank deposits per policy.
• Control front‑end operations for refunds, purchases, and cash handling.
• Manage…